Community

Incoming calls and Text not working

Its been 2 days. Please fix it my jobs rely on calls. This is insane. 

Phone not receiving incoming calls or texts

I ported over for almost 4 days now from Rogers. Unable to receive calls or texts. RCS not working either. I have disables all other sims on my device, leaving only PM's esim active. Rebooted and nothing worked. Regretting my switch so far. Please as...

Can you check my ticket

Can you check my ticket?   I’m in a live threatening situation and need the phone service public mobile promised!

Re: [UPDATED] Support Updates: 50% Flash Sale Promotion

How many days are we expected to wait for an answer? 

Why is no one helping me to cancel subscription?

I'm in and odd state where the app doesnt give me the option to cancel the subscription. I can only request help but no cs_agent is responding. Its been since the 26th of jan since i made that request.

Transfer number

I need to submit a request to my old provider to transfer my number as I missed the text message within 90 mins. I can't log in to my account because it's asking for phone verification. How can I send the number transfer request?

Ordered an Esim and payment was approved but it told me to contact support

QR or passcode

How do I get a QR code or passcode to set the phone up on my new iphone 12

call go straight to call ended

Port list phone number

I need help to port my lost phone  number, l think l can do that by esim, is that correct?

Transferring phone number

How can I transfer my phone number to my new phone? They sent me a confirmation sms message to confirm it on my old phone but the message is failed to send every time. Thanks 

Not Receiving Inbound SMS

Hi,I’m a new Public Mobile subscriber on an eSIM and I’m having a persistent issue with inbound SMS. What works:Calls (inbound + outbound)DataOutbound SMSRCS connects successfullyWhatsApp and other data-based messaging apps What does NOT work:Inbound...

Credit card stolen, want to avoid a problem when my account is due in days, can I pay another

What should I do they said the card will be at the bank in 8 days

Subscription not activated prior to esim installation

Not sure where to go from here. Trying to port in from telus and after putting all my info in that's the error message I receive. Hoping it's something that can be dealt with on their end because I'd hate to miss out on this deal. Open to suggestions...

Unable to activate eSIM, unable to access account

As with a lot of recent posters, I attempted to take advantage of the 50% off promo, but have been unable to access service since signing up on Monday.  I was able to register a number, but failed to activate the eSIM on my device.  After 3 tries it ...

Troubleshooting login

I don't have access to my email, associated with my phone number for my account. And it's nit allowing me to login without verifying with email. Is there a way around this?I'm just trying to pay my phone bill  

Port in issues

I missed the SMS port in conformation message, now I couldn’t access to mu number. I was trying to port in to Public. I there anyone could help me please? It’s very emergency for me. Thanks

Esim issue and no response from agent since Sunday

Hi all, I’ve been trying to reach out to  @CS_Agent  since Sunday about my eSim installation failure. Created couple tickets wrote messages and still haven’t got anything from @CS_Agent. I’m not able to use the phone number that I’ve already paid for...

Port Transfer Issue

My port transfer to Public Mobile was unsuccessful. My data works, but I cannot receive calls from non-Telus numbers and I’m unable to send or receive text messages. Could you please assist me.thanks.

Cannot Complete Phone Number Transfer

I was transferred to Public Mobile from Rogers a couple days ago, but since the porting, my phone cannot receive calls, and send/receive text messages. Please assist.

why can i not make a payment? cant make changes to payment method either nothing responds

Pre-authorized payment credit card was cancelled

Hello, I recently cancelled one of my credit cards without realizing my Public Mobile account was setup for pre-authorized payments from this credit card.  I would like to retain my Public Mobile account but use a different credit card for pre-author...

SIM unreggisterd/unprovisioned

Got similar issues since yesterday, "unregistered SIM", submitted a complaint since last  night, till now no feedback. SO FRUSTRATING, isn't it PM? Com'on !!!!!!!!!!!!!

Issues with sending/receiving text and calls

I am dealing with the following issues:- calls to me go to voice mail, but I don't receive it - can’t receive or send texts Things that work:data and calling 

cant see data information how much used or left

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e sim download

I receive an error message "Can't add eSIM - the code isn't valid its already expired . Contact your service provider.i been with out service since Monday 

Where can I find my account balance? When is my payment due?

Port from Public to Rogers

I am attempting to port this number to Rogers. Rogers informed me that they keep receiving the following message from Rogers’ porting team:“As per the porting center, the number is not eligible due to it being on a non-reseller account.”I need to con...