Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, today I tried several times to change my credit card information but Public Mobile could not process it and told me to try later again. Which I did, but without success.How can I get the new credit card into the system ?Thanks for your helpBesVic...
I remember that add-ons did not expire, and I haven't purchased add-ons for a while, so just now I purchased a 3GB data add-on without noticing that it had a 30 days expiration.There is no way I would use 3GB in a month, and I would not have bought i...
After logging on, I'm prompted to complete my activation.However, I'm already activated and long time customer.Next, it asks me for the code from my sim card - after entering that, it says it's invalid.Any suggestions please.Thanks Anna.
I am going to the Boston / Cambridge area, does the cell phone service of Public Mobile have good signal there?i.e. do calling other people go smoothly?Thanks for your insights and help!
So five or six days ago I did a trade for my phone however I failed to realize that the Galaxy S9 is not compatible with the SIM cards that being said I cannot get past two Factor authentication or remember my passwords for any of my email accounts w...
Why can’t I port my number out of public mobile? Public mobile keeps telling my new carrier that my number is inactive.
So i have a Can/US phone plan subscription. Basically unlimited calling in North America. I read somewhere with this plan i didn't need US Roaming seperate when travelling in the US. That my plan would be the same for phone and data in either countty...
My son no longer has access to the email address he used to set up his Public Mobile account. We've tried to figure out what to do to solve this through the website but we could not find the answer. We tried "forgot my email address", put in his phon...
I can hear others clearly, at all times, from different numbers, when I take a call or when I call someone. They can't hear me or my voice is breaking up, every single call, for the last few days. I never had that issue before.1 bar.Tested my mic by ...
If i subscribe to the 4G 50GB plan for only $35/month can i keep buying it, or is the promotion only for a period of time and the money will eventually increase?
How do you talk to a human being about $100 worth of charges to my account. This is the stupid set up ever. What if someone had access to my account and was using my banking info. Time you figure anything out you could be out hundreds of dollars
I have a new sim card through public Mobile but by the time I activated it my old subscription was already expired, so now I can't receive calls or texts
My S23+ with a public mobile eSIM is stuck at 4G even though I subscribed to a 5G US & Canada plan.
Hello,Since PM doesn't sell phones directly, I'd expect PM to have Volte support on all phones sold under Telus/Koodo network. I have an iphone 7 which support Volte on Koodo network but not in case with PM. All new phones sold by Koodo/TELUS in 2018...
HiJust want to know to get my old number back because I was not using it and was not paying it as well now if I want same number back how I can do that.Thanks
Hi, I cannot received sms from a particular bank. Others are ok. The bank verified the sms was sent. Its my end is not receiving. please help.
Mobile network not available. Emergency calls only
In between porting the number and confirming the phone I can’t access the confirmation code
I ported over my fizz mobile line over to Public Mobile last night (more than 12 hours ago). I can now make/receive calls and use data, but I cannot seem to send or receive SMS or MMS. I know the transfer was successful because my previous provider (...
My subscription failed to activate and I am getting no where with your customer support. I would like to speak with a real person.
My billing cycle starts August 10, 2024. I checked my data usage from August 10 to August 14th, 2024. I used a total of about 18mb. But on the overview page, it shows that I used 113mb. Anyone else seeing this issue?Thanks.
I recently changed subscriptions to a "50 GB Data at 5G Speed" plan, effective today. Only issue is my phone data won't work, I can't access anything over the internet. My data usage currently shows 0mb/50gb. I can still get SMS messages but nothing ...
Hello, I need help. I've been paying for a friend's phone. I created the account in her name with her email address. I can't access her email. She says she can't either. She is unwell and in hospital. I need to cancel her phone. How do I do this?Than...
I am currently in USA but visiting Canada this weekend. I am trying to purchase an Esim but having issues with the credit card transaction.
My daughter is travelling in the us -we added on the us roaming plan - and it worked for the first 10 days. Then just quit working- she can not call or text. This is a screenshot of her account - the numbers don’t make sense to me?
Helping my mom with her account: The email she used to sign up for My Account has been deactivated and she has forgotten my Public Mobile password. So now she can't access my account or use the "forgot password" feature as sending a new password to a...
Hi Community.I can't finish my activation. I'm stuck at step 3 because my step 1 (choose a plan) has disappeared. When I go to re-choose my plan, none of the plans are the same as what I chose on Aug 7th(had to wait for a SIM Card).The bot is so fru...
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