Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my SIM card while traveling. I bought a new one but when I’m on the app and press change SIM card it asks me to confirm my identity with a code send to my phone number. I can’t receive that because I lost my sim. The only option on the screen ...
how to switch my sim card to the new iPhone which is eSIM only
Hi please provide me with a refund minus the 4 days of Public Mobile service that I used. I joined on December 15/2025 and ported my number to Koodo on December 19/2025.
hello everyone, if my current subcription cycle is Nov 29- Dec 29 2025 can I use the service on Dec 29 till midnight?thanks for you help.
Please activate my account by Auto payment card
Hello I am trying to subscribe and it’s not working. I think my problem is that I’m with Rodgers and have an 11 digit account number and you are looking for 9 numbers. Please help
I need to apply vacation hold on my policy
I have no payment option available on app. The subscription was set to renew on Dec 28, 2025. I updated the payment method but I dont see a way to manually make a payment in the app.When I make a call, automated machine says you dont have an active a...
Hello i hope all is well I was double charged! Said it didnt go thru then it did it again and changed my card twice.
How do I transfer an eSIM to another phone
Hi,I switched plans to Bell and I got a return offer from Public Mobile. As an idiot, when I left I had 66$ sitting in my account. (through Points). Will I still have these points? I never deleted my account but when I try to log in it doesn't let me...
I recently switched over from Fido to Public Mobile, and noticed that whenever I play Brawl Stars (a live action mobile game), the game lags like crazy. I tried both 5G and switching to LTE, restarted the phone, but the same issue persists. I did Ook...
I’ve received a referral code via the link. When I hit the link I was told $10 credit would be applied automatically. However, it didn’t apply. Could you please help me in this regard?
how do I activate more than 1 phone? do i have to order 3 seperate e sims and 1 sim card?
I am trying to switch from a physical SIM to an eSIM. I understand that you must purchase a SIM and when doing so you will have the option to make it an eSIM. However, the option for my current plan is not available to purchase. Do I have to uns...
I subscribed in public mobile. But service is not working
I recent arrived back to Canada and found my plan on SOS.I asked the chatbot and it said I might have deleted my esim. I purchased a new esim for $5 and still found I was having issues (my data shows 5G + signal bars but I can't access internet at al...
I have no service this morning. I tried every thing, toggling on and off airplane mode, restarting the phone, disabling data from the settings,…But there is nothing I can do that will bring the service back. I am stuck in SOS call mode.What is there ...
Hi, I have eSim in my phone and wonder if I can order a physical SIM card to be able to use in my other phone in case I misplace my esim phone; ie have two points of access to my subscription eSim and SIM? Thx in advance! PM101
Hello,I am trying to port out number from public mobile. New provider tried multiple times port request but it keeps failing. Which provider name should they use while submitting port request?
It does not say us and Mexico but when l click on to subscribe it does, l want it, but want to to keep unlimited data (512speed) but not sure if it’s included with this plan
How to redeem points towards monthly payment?
is there a way to forward calls WITHOUT the phone present. i forgot my phone in an uber and REALLY need it for work. its at the police station so i wont be getting it back today as they are closed
I have a quick question regarding Can- US-Mexico plan,can I make call and send text to Mexico from US? Also, the other way around? also, can I switch countries where i want to make international calls?
I paid and signed up for PM, however I am not able to receive calls or text and can't call or text either. Internet is working without issues.Already restarted my phone and responded within 90 minutes to the text I received for transferring my phone ...
Im so frustrated because im having to deal with this issue again. I got a message saying my subscription didn't renew because there's no payment. but I have autopay set up. anyways when I logged into my account, it's asking me to choose my subscripti...
I bought a $100.00 top up they sent me a 16 number PIN code
I need to add data… how do I do that?
My current subscription shows a charge of $18, which includes 100 CW talk minutes and a 30-day plan with 250 MB of data. However, under the “Subscription & Add-on Plans” section, I see a plan offering 1 GB of data with unlimited talk and text for the...
