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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Call forwarding to U.S. VoIP number

Hi everyone,I’m trying to set up unconditional call forwarding to a U.S. phone number (Google Voice / VoIP). I am currently in Canada, using a Samsung Galaxy S22 Ultra, and have not changed devices or left the country.Is this possible? Because it doe...

lost phone/sim

lost my phone and the simso if i just buy a used unlocked phone thats wiped, can i simply order a new e sim for it and keep that old number along with the rest of it?

Resolved! Pay

Charged twice for payment

No service

Today phone shows no service. Is there an outage?

Resolved! Upgrading iphone

We are upgrading our iPhones. Do we just switch the SIM cards or is there something else we need to do? Thanks

Phone won’t work

I transferred my number from Rogers earlier today at 2:30pm and I still don’t have phone service

New user question

Most of My text didn’t transfer when I signed up with public mobile

Email and password do not match

i've tried resetting my password a couple of times, it still does not work.

Resolved! talk minutes balance?

how do I find my Lala minutes balance

Resolved! Out of data

If I run out of data before the renewal date, will the system automatically renew my plan in advance? Or do I have to wait until the renewal deadline to subscribe to data? Alternatively, can I use rewards to purchase extra data for the current plan p...

Resolved! eSIM upgrade

I just bought a new iPhone but it is eSIM only how can I upgrade my account with an eSIM but keep my phone number and my plan?

Customer Rep Said subscription will be automatically

Will be automatically applied I'm trying to pay for the new subscription plan that I have for the 45-dollar month for the 100 GB data 5G but how do I Ensure that plan is being activated so I could pay directly towards that versus my old plan

My iPhone 15 now says sos and cant send texts its askin for a PUK

In the settings app i dont have a phone number anymore and it says theres a sim code but i cant change it -- asking for a PUK code and i cant recall if its listed in my account anymore? Can you send me a PUK code or something as my SIM is locked i su...

Resolved! List of VoLTE certified cellphones

Would be nice if Public Mobile was to update the list of cellphones that are VoLTE certified for use. There must be a better way to know if it'll work without having to first purchase the cellphone...then check ! For gift giving, it would be nice to ...

Resolved! Question, Is the Moto G86 5G VOLTE ready?

I have just gotten a Moto G86 5G, Is this Phone able for VOLTE?

I have paid for my subscrition but can<t log in to my account...it sends texts to a cancelled phone

I can<t for the life of me understand why you would use my cancelled phone number to try and verify my identity...I have paid, received an email confirming...yet can<t login to finish my subscription and activate may phone

SMS

I am unable to send sms messages but I can receive. I have an iPhone and iMessages are fine.

Resolved! Data plan

When I purchased my plan it was 60 gb for $40 you are now offering 70gb for the same amount.....am I able to upgrade for more data without additional fees? Thank you Dennis

Resolved! No Voice Calls on Nokia 7.2 in Winnipeg - 4G Data Works, 3G Signal Missing

Hi community,I recently switched from Fido to Public Mobile (BYOD). I am using an international version of the Nokia 7.2 and I am located in Winnipeg.I am experiencing a major issue with voice calls:4G/LTE Data works perfectly with great speeds.I can...

cannot finish setting up public service

app something like catching my breath and try back later. When will the mobile app be running again?

Unlimited minutes

My plan includes unlimited Canada wide minutes. Trying to make a call this morning only to be told I'm out of minutes and need to purchase more. Thank you

SIM Card Delays

Signed up for Public Mobile 2 weeks ago but still have not received my new SIM card, how long does it take to receive?

my line doesnt allow 1888 numbers to be called

I have 3 phones with Public and 2 can call 1 888 numbers but mine cant. I have tried a few and they all dont connect. I think it may be blocked on my line in the backend. Can you please address this. Thanks.

iPhone Not Connecting to Internet Data

My iPhone 10XR was working perfectly. THEN ... Switched my subscription to add Mexico coverage for an upcoming trip. Since returning I can make calls and send texts - BUT can't access my email or even log into Public Mobile. Apple's Find My Phone nev...

Resolved! Esim unable to activate iphone

I recently tried to switch my mom over to Public Mobile but had a persistent message on the phone that it was unable to activate the esim. I toggle network settings to Public mobile, tried resetting network settings and scanned the qr code multiple ...

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