Community

Will I get billed for receiving a text from outside Canada?

im trying to verify something using my phone number it has a warning that says that message and data rates might apply. Will I be charged for recieving (not send) a message from outside Canada or somewhere? 

Subscription issues- Need of help while being out for a World Championship in the US

 Hello, Public Mobile!I was wondering if I might be able to get some support due to not being able to contact service support as of right now.) Currently, I have a subscription with one of your plans; however, because of a World Championship in the U...

After transfer, no text messages

Hey, I transferred to public mobility a few days ago. Brand new phone, brand new SIM card. I got an account, transferred my phone number. Did all the things your ‘suppose’ to do in 90min. Talked to virgin, I did everything right on their end. BUT now...

Suspending service

Hi, I am leaving Canada to my home country to visit my family on May 15 and planning to come back to Canada on June 17.I am wondering if there is a cheap plan (just receiving texts is enough) while I am not in Canada. please let me know if there is a...

Urgent - activating my Sim

Hi,Sorry I was not aware that my public mobile sim was not in working order as I had an automatic call forwarding system for this phone # to another phone. It is possible my automatic payments were not taken due to change in my credit card. Now when ...

I need to change my email

I need to change my email that’s on my account, I can not currently access the email xxxxxxxxxxxxxxxxxxxxxxxxxx after restoring my phone after it was fixed. Looking to keep my current phone number with the email changed out

refund

i do not want this service. i want a refund 

Can’t change subscription

You guys charged me and I can’t change my phone plan.  Not a payment issue. Please don’t charge me money if you will provide no service

roaming outside North America

If Public mobile does not offer roaming services outside N America, then how are we gonna access some accounts that request multi-factor auth overseas? We are screwed! E.g If we are making an online transaction which requires a code though our local ...

payment

i can not make a payment using 2 differnt card.can u take a look what is going on?

my community messaging

my community messaging is in my husband account and for this reason he has no access to his messages.WORSE: I cannot open my account and PM login page does not recognize either my email or phone number.It goes on since last Wednesday (first contact w...

Plan

Hello! I have a 50GB plan and my mom has a 60GB plan. She's currently paying $5 less than I am and she gets more gigs. Can I get my plan upgraded to the 60GB for free since I'm paying more? Thanks!

Switch from esim to physical sim

I subscribed for esim package,but my phone isn't compatible with esim. I want to move subscription to physical sim that I have purchased. 

eSIM and SIM use

I have iPhone 14Pro and I know it supports eSIM but currently, I use SIM.I would like to use eSIM for 2 weeks while traveling in EU.  Once back to BC, I would like to go back to my original SIM.I could not find any video or document explaining how to...

International roaming in India

How can I activate International roaming in India. What is the cost of the pack?

Not getting any service not even data working since yesterday for no reason

Already submitted a ticket but no response yet has anyone else had this issue I live in Canada? and how do I fix?

travel to U.S.

I recently travelled to the U.S. and purchased unlimited talk, text for 15 day package. I was unable to make calls during my trip. Why? What went wrong? Did I chose the wrong package to place calls

Restricted

My self serve account is restricted, therefore I cannot switch my eSIM over to my new phone online like normal.. I need help to figure out what to do ..

My iphone can’t find a signal

As a new customer I signed up a account but it’s not fair how I don’t have signal on my phone 

Is it possible to get my old Public Mobile number back?

 Long story short...or long, I changed my Public Mobile number to my current number, around 5 or 6 months ago.The problem is I didn't realize/forgot my old number was needed for 2fa authentication for certain accounts, I'm unable to change the number...

New phone number

I purchased a new flip phone as my second spare phone. How do I get a new phone number for this phone?

trying to register but web server error, now where IS my acct # located?

I was trying to first time register and things were going ok, until after I entered my password and clicked 'continue' and web server error came up .. it was for the 'host'. I am doing this all on my laptop/desktop and the internet didn't get disconn...

Not able to make phone calls, or receive phone call

I am no able to make  call or receive call., but I can receive text and send itIs there any solution for that? 

New Subscription - cannot receive calls

Hi, I installed my new public mobile sim and followed the setup procedure. I am now have a ported number registered to the public mobile network. I have data and can send calls, but cannot receive them. How can I get this functionality?

Activation error

Recent subscription. Can’t receive texts, initially only sms but now iMessages don’t come through either. I know it’s an activation issue as have tried the sim in other phones and the issue persists. What to do? Want to deactivate and reactivate but ...

Can I send a text from Europe to Canada

@CS_Agent Request to resubmit number transfer

@CS_AgentRequest to resubmit number transferI could not respond to SMS from my previous provider within the 90-minute time window. Request a customer specialist to resubmit the number transfer. Thank you in advance,Manuel