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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Delete auto pay

My phone got transferred from previous carrier , 4 days ago no eSIM sent no support can’t get into account to stop payment which I assume they will take money anyway . Had to go back to previous carrier because need phone for work! Thanks for all t...

MMS selectively not working with Incoming/Outgoing iPhones

Hey, I have tried all the standard troubleshooting regarding MMS messaging but I am experiencing MMS issues related to iPhones with my brand new OnePlus12R running Google Messages (have tried various messaging app, all the same). Very specifically, ...

Trying to reactivate my old subscription $15/month

My account went dormant after Servus Credit Union no longer allowed clients to pay subscriptions to service providers. I can't get my original $15 plan to come back and I can't seem to make a payment to reactivate service.

Resolved! Re: No Data roll over !!

I have that same plan being offered to me in BC. 6 GB of data, unlimited phone calls and text message. Text messaging all for $23 $2 less than I'm paying for 1 GB of data. What will I lose if I switch to a lower priced plan? The plan is being offered...

Resolved! Available Funds credits refunded when account is cancelled?

On the grandfathered $25 monthly "1GB at 3G Speed, 30-day plan" and planning to close my account by switching & porting phone number to Fizz.Available Funds has $50 pre-paid credits. How will I get refunded? Should I request a refund i.e. via cheque,...

Ported 2 numbers one account from Rogers to Public

Ported 2 numbers same account over. With both activations we used the other number as the alternative number. I found out after the fact that can cause issues. First account was set up fine 2nd account is locked out. Cannot make calls cannot log int...

Resolved! OnePlus Nord N200 5g

Hello i switch my moto g7 to a OnePlus Nord N200 5g and now currenty having issues and i am looking for help1st my mms doesn't seem to work i cant do group chats and send pictures. i installed google message but that hasn't change anything2nd i cro...

MMS not working on galaxy j3 prime

Hi, I have a galaxy j3 prime that refuses to send or recieve pictures and other MMS. I have data on, I have restarted the phone, I have added new APN settings, and none of it has worked. I'm beginning to think the phone is just too old and MMS is no ...

finding simcard number

i am looking for my sim card number. my rogerrs has 20 digit but public mobile aske me to provide 19 digit. what should I do?

Canada - US unlimited minutes

If we are down in The US and we have the unlimited Canada - US plan can we call down in the states or is it just if we are in Canada we can call the US

Referrals

I am in the process of setting up an account, and also a separate one for my husband's phone. is it permissible to use the same referral code for each account or should it only be applied once?

Can't login to my account via app or browser on my iphone

Hello,Can someone help? I cannot login through the app or browser on my iphone XR. I keep getting a blank screen on eversafe.id.telus.com

Resolved! Poor service

HelloHave $34.00 unlimited Canada/USA we crossed at Thousand Island Border crossing near Ottawa Ontario and entered the US. We followed the instructions we were given on this form and it has worked incredibly poorly. We are in Scranton Pennsylvania a...

Change an existing plan

My wife's plan went up recently. She does not require the new data and wants a less expensive plan. Public Mobile will not allow her to downgrade to a less expensive plan. What are her options to get a less expensive plan.

Resolved! Do i lose holiday promos if change plans?

I thought there was something about losing promotions in fine print and just checking on this. Sorry wasn’t sure how to label.

Resolved! New customer

I want to sign up for a plan but want to use my Rogers number. Right now I am stuck in payment.Do I proceed with payment and then get an option to transfer my number?

Stolen Phone

Hello,My phone and laptop were stolen. I don't remember my public accounts passwords and can't access Gmail account to reset public password without my phone due to 2 factor. I need help getting into my public account so I can register new Sim with m...

Lost Phone - New SIM Transfer

Hi,Looking to be contacted in a private message from a customer services representative on how to transfer my phone number to a new SIM card. I recently lost my phone and went to Public Mobile kiosk to purchase a new phone and SIM. They stated that t...

Resolved! switch to cheaper plan

I’d like to switch from my current more expensive plan to the new plan of $19/month 1GB data at 4G speed, but it says the promotion is for new activations only. Would I be able to get it? If so, how? Thanks!

Resolved! Problems renewing subscribtion/credit card no longer working.

so judging by the same-ish few posts the last few days something on public mobiles end seems to have happened, i myself have been a public mobile customer for well over 5 years and had auto pay on the whole time, recently updated my credit card as it...

Unexpected Number Associated with My Phone

I am experiencing an issue with my phone for a couple of weeks now. Recently, I have been receiving calls on my phone from two different numbers. One of these numbers is my original number, which ends with 2556, while the other number, ending with 79...

Renewed service

Hi, I renewed my service but it is asking me to pick a new number, but I want my older number, how do I do this?

Resolved! Iphone 7 and VoLTE compatibility

I have the $34 US-Canada plan and it works quite well as far as data and texting goes in the US. But when I try calling in the US it switches to 3G network and they have shut down most 3G there so I can hardly make phone calls. I have data roaming o...

End of Subscription??

Have been with PM for 5 years on auto payment. Today my phone stopped working with the message that my payment has not been received. I tried paying on line, but got the message that they could not receive my payment. I also lost my rewqrds for re...

One time password

Hi, I am transferring my number to Public Mobile and for some reason I am stucked at the step where it asks to confirm the number. I do not receive the OTP. I have tried requesting a new password. There doesn't seem to be an option to request an emai...

sim card purchase transfer of same phone number

I ordered a sim care on Jul 22, 24 to be delivered to my address and it is paid for and I still have not received it.I would also like to know what I have to do when I receive the public mobile sim card in order to keep the same phone number when I h...

Resolved! Re: Lost phone

I have lost my phone and have no access to the email address on file. How do I proceed

US Roam from Canada

I am going to the US . If it says 50gb within Canada and the US in my subscription. I dont have to add any US Roam add-ons? Right?.

Re: Debit Visa payment issue

I have tried in multiple times, on multiple accounts to process my (TD) debit visa, to no avail. I have used multiple browsers, incognito and the app. Nothing has worked. This is definitely a PM issue, as I called the financial institute multiple tim...

Bring back the monthly automatic loyalty credit apply to payment

I found it's annoying that we keep on have to log in each month to deduct the credits/points toward the next payment . Please bring back the automatic deduction. Or is there a way that we can set it so we don't have to do it manually like before?

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