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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2277 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30297 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42065 Views
  • 185 replies
  • 29 Bravos

I got to be overcharged

Dear Sir/Madam:I am asking  about why you charged me $28.25 since May until now. I should pay $21.47 monthly.Thanks for your time.

yang1234 by Great Neighbour / Super Voisin
  • 308 Views
  • 3 replies
  • 0 Bravos

Is $15 mobile plan still available?

Hi, Previously, I had a $15 mobile plan including 3G internet, 250 MB. Then, I changed my plan to 5G internet. Now, I want to change my plan again and back to $15 mobile plan. I could not find that plan in my account. Could you please help me in this...

FargolN by Great Neighbour / Super Voisin
  • 2220 Views
  • 6 replies
  • 0 Bravos

Resolved! International Calls to the US

Hello,I have 300 international long distance minutes but Public mobile won't let me make a call to the US, says I don't have minutes.Please help.Thanks,

Angjelin by Good Citizen / Bon Citoyen
  • 613 Views
  • 5 replies
  • 0 Bravos

Resolved! My simcard is invalid

I try to reactivate my sim card used last year, it mark invalid when I enter it in the portal.  I was using it last year but my account has been linked to a phone number that wasn't mine and nobody at support even been able to fix that, that old acco...

jprouss2 by Great Neighbour / Super Voisin
  • 538 Views
  • 6 replies
  • 0 Bravos

Cancelling subscription

I plan to sign up with Koodoo today and I am wondering about being billed for my next month's payment for Public. The payment comes off my credit card on July 30. If I switch to Koodoo today, July 29, is it too late to stop the payment for the 30th?I...

Wrascal by Good Citizen / Bon Citoyen
  • 935 Views
  • 15 replies
  • 0 Bravos

I received a loyalty bonus of 30gb . It expires in 15 days.

I switched my account to the 6gb/month. My free bonus has 15 days left, but instead of taking data usage from the loyalty bonus, my 6gb is being used. Am I to assoom that I have to use up all my paid gb before I can use the loyalty bonus. That would ...

Lightwave780 by Great Neighbour / Super Voisin
  • 465 Views
  • 4 replies
  • 2 Bravos

Resolved! I need to check some text messages from january

Hi, I am facing a court hearing and the other party erased some text messages from our conversation, including some outgoing messages from my device. How can I request these few messages from Public Mobile? It would be only a couple of days worth of ...

Kike by Good Citizen / Bon Citoyen
  • 360 Views
  • 2 replies
  • 0 Bravos

Plan pause or cancellation question due to travel

Hello, I'm gonna live in Europe in the next 9 months starting from September. I want to either pause my plan and resume it next year or cancel it completely. There are no options to do either on my account, and I can't find the payment button that yo...

khoi1104 by Great Neighbour / Super Voisin
  • 591 Views
  • 5 replies
  • 0 Bravos

Unable to receive pictures from Iphone on Messages

I have an Android Phone using the Google Messages App for my messaging.  I have Mobile Date enabled and have my APN set as per Public Mobile guidelines.   I am able to send pictures to and receive pictures from, another Android phone using Messages. ...

Beach111 by Great Neighbour / Super Voisin
  • 2852 Views
  • 5 replies
  • 0 Bravos

Data usage

I have 250 MB and can’t figure out how I have used 239 in 9 days. I have turned cellular data off on all my apps and I seldom send pictures in my texts. How can I figure out where the leak is? thanks. 

cathy_mcd by Good Citizen / Bon Citoyen
  • 1158 Views
  • 12 replies
  • 0 Bravos

Transfer out

I transferred out from PM to other provider on June 1,2024, PM charged my monthly payment for $27.3 on May 30, my circle billing is starting at 14th every month, I didn’t receive any refund, so I pm the agent and requested, and I received email sayin...

Jessie-T by Good Citizen / Bon Citoyen
  • 491 Views
  • 6 replies
  • 0 Bravos

New sim card

Not receiving incoming calls and texts 

TGB by Great Neighbour / Super Voisin
  • 424 Views
  • 5 replies
  • 0 Bravos

Resolved! Didn’t get confirm my identity number(6 digit)

I tried to switch husband phone from Bell to PM. I have problem please help me. Activated his SIM card but didn’t get text notification from old provider Bell to approve switch.  (Using bell SIM card) already 5 hours passed now

Resolved! Plan price increase

Just saw that PM increased the price of their $34 50gb plan, can/us to $39. I just recently joined PM last month, does this mean that my next bill will reflect the new price? Or do I get to keep paying the $34? thanks!

Doublethree by Great Neighbour / Super Voisin
  • 494 Views
  • 3 replies
  • 0 Bravos

Resolved! Redirecting call and discontinue for a month

Hello,I will be travelling to India from 3rd August - 3rd Sep and I would like to discontinue for 1 month. My recharge date is 27th of each month. Could you pls advise if that is possible.Secondly, is it possible to redirect any calls from my phone n...

Anamika by Great Neighbour / Super Voisin
  • 414 Views
  • 3 replies
  • 0 Bravos

Payement before due date

Hi, My subscriptions renews on Aug 3rd, if I pay now, will my subscription date change from 3rd Aug to todays date? Thank you ,Devasis

Devasis by Great Neighbour / Super Voisin
  • 336 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription unsuccessful

Trying to transfer my number from PhoneBox (Telus) to Public Mobile, but it says my IMEI doesn’t match with my phone number. How can this be resolved? There is no helpline that I could call for help

Tifa by Great Neighbour / Super Voisin
  • 401 Views
  • 3 replies
  • 0 Bravos

esim

I am a new customer to PM. How long do it take for my phone to be activated. I completed the registration approx 30 mins ago. Unable to text or call out.  

smittie by Great Neighbour / Super Voisin
  • 725 Views
  • 7 replies
  • 0 Bravos

Did not receive PIN

Hi text says below but I did not receive a PIN. My phone shows SOS and can’t receive text anymore.You have successfully created a new PIN. Keep this number safe as it'll be used to authenticate your identity.

RoseCalipay by Great Neighbour / Super Voisin
  • 478 Views
  • 4 replies
  • 0 Bravos

Locked out

Hi so I don’t have my email anymore I forgot it , I only have my phone number, it wouldn’t let me rest my password, keep saying locked out please help me

Mo15 by Great Neighbour / Super Voisin
  • 393 Views
  • 4 replies
  • 0 Bravos

Transferring my cellular services

Trying to transfer my services from lucky mobile to public mobile but I made the mistake of removing my esim of lucky mobile from my phone too soon and couldn't recieve their message requesting confirmation of the service change from public mobile......

Peter39 by Great Neighbour / Super Voisin
  • 442 Views
  • 4 replies
  • 1 Bravos

can not access account

I am not getting codes on the email or my phone to get into my account or activate my phone

Mistyblue-11 by Great Neighbour / Super Voisin
  • 290 Views
  • 3 replies
  • 0 Bravos

Canceling account for deceased family member

Hello, my elderly grandmother got a Public Mobile account a few months back. Sadly, she passed away a few days ago. While I have the login for her account, I do not have her iPhone to get the verification code - I'm in Calgary and the phone is in Cha...

sm8000 by Good Citizen / Bon Citoyen
  • 568 Views
  • 6 replies
  • 0 Bravos

Enter my phone number

I am trying to install the Sim card. Can't find where I enter old cell phone number. Just keeps wanting to order me a Sim card again. 

Bon6 by Great Neighbour / Super Voisin
  • 433 Views
  • 4 replies
  • 0 Bravos

Resolved! Calling features

Does every public mobile plan include calling features  (ie. Voice mail, call display)?  I can't see info about this anywhere in there terms and conditions.  Yet some plans mention in their description whereas others do not.  Thanks for any info!!

Daffygirl by Great Neighbour / Super Voisin
  • 432 Views
  • 2 replies
  • 0 Bravos

Subscription

I have subscribed to the new plan couples of months ago which was $34/month from my existing plan which was $40/month but I am still being charged $40 per month . Could yoiu please help me to fix this problem.

Naveed2 by Great Neighbour / Super Voisin
  • 244 Views
  • 2 replies
  • 0 Bravos
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