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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2667 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17767 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28941 Views
  • 184 replies
  • 27 Bravos

Dropped Calls

Hello Is anyone getting dropped calls after being on a call for more than 20-30 min?  It seems to be happening daily for me.  

mixxim10 by Good Citizen / Bon Citoyen
  • 238 Views
  • 3 replies
  • 0 Bravos

Resolved! Can not sent picture

Hello, My phone suddenly can not sent out picture,  but all other service  is ok. I can sent text messageHow Can I do in this case 

Lisong by Good Citizen / Bon Citoyen
  • 488 Views
  • 3 replies
  • 0 Bravos

Outage

Hello,Does anyone else have connectivity issues right now, around 6am on February 28? I can receive but not send SMS messages. I cannot send or receive MMS messages. Calling and data appear to be working fine. I have had no configuration changes on m...

david771234 by Good Citizen / Bon Citoyen
  • 230 Views
  • 2 replies
  • 0 Bravos

Old dollar discount rewards VS points

There's a lot of mixed messages about this, so I would appreciate some clarification.I've been with PM for years. My $34 plan has a monthly dollar discount of $8 and costs me $26. If I switch to a $34 dollar plan today that has points rewards, will I...

PubUser24 by Great Neighbour / Super Voisin
  • 401 Views
  • 4 replies
  • 0 Bravos

Service not working in USA

@CS_Agent hello, I just switched plans to USA AND Canada And recently went to USA and had no service. I missed out on business opportunities. This is not acceptable 

Ghosted by Great Neighbour / Super Voisin
  • 633 Views
  • 13 replies
  • 0 Bravos

Cancel Service

Hi everyone,I ordered a new SIM and signed up for the new subscription plan with Public Mobile. After 2 days, Telus gave me a plan that made me staying with them, so I would like to cancel my order with Public Mobile. I have been searching online to ...

Ptam by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 0 Bravos

Need a mod to help with texting issue

I ported my cell number to Public Mobile and it's been much longer than 5 hours and I can't send or receive texts. I can get calls but texts do not work. I tried all of the troubleshooting steps already; nothing is working. I also tried to click chat...

carolyn81 by Great Neighbour / Super Voisin
  • 268 Views
  • 5 replies
  • 0 Bravos

Update My Credit Card And Made Payment Early

Hi I update my credit information today, Feb 27  for pre-authorized payment and same time amount owing next cycle I made payment $12.43 today early. Cycle is Feb 2 to Mar 3 for mobile data, so what's happens, will my payment in my account get adjuste...

Susie_Rose55 by Great Neighbour / Super Voisin
  • 179 Views
  • 2 replies
  • 0 Bravos

recovering an account

My son and daughters signed up under my account and I have lost the information to log in for them. I recently changed the plan and updated payment information for 2 of the accounts but the third account needs updated payment info and is inactive as ...

tclark by Great Neighbour / Super Voisin
  • 234 Views
  • 2 replies
  • 0 Bravos

How to reactivate my plan

My auto-pay credit card expired in Nov2023 and I forgot about it. As such my account has been suspended since 25Dec2023. Now I want to reactivate my account and I have updated the credit card info. But my account still shows "deactivated". How do I r...

Liv_dyh by Great Neighbour / Super Voisin
  • 171 Views
  • 2 replies
  • 0 Bravos

Payment

Some people at ski hill ask could cell phone company.  I said public. Lots of them are Aussies and said they don’t have Canadian credit card    Is that the only way? 

Bruins77 by Great Neighbour / Super Voisin
  • 229 Views
  • 4 replies
  • 0 Bravos

Resolved! New phone number

Hi All,I am receiving multiple calls per day that are not intended for myself as my phone number was reissued to me, how do I go about obtaining a new number? It's a real pain in the @SS! 

DM1974 by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

Canada-US Promotion

Looking to switch to new $34.00/month plan 50GB within Canada and US Data.Question 1 - if I switch will I be converted over to new points system from the legacy rewards system?Question 2 - this plan means I never need to buy US data for $30 that only...

fox_33 by Great Neighbour / Super Voisin
  • 524 Views
  • 5 replies
  • 0 Bravos

Not Again...

So these issues have been occurring again since the recent update... exact same as my last posts from months ago so I am not writing it all again.. please review.https://productioncommunity.publicmobile.ca/t5/Get-Support/Adding-Funds-Issue/m-p/114782...

Priority by Deputy Mayor / Adjoint au Maire
  • 140 Views
  • 1 replies
  • 0 Bravos

Resolved! Activation fail

Hello,I am a new user from Quebec. I moved my mobile line from Videotron to Public Mobile.I have been using a physical SIM and now I moved to Public with an e-SIM.Almost right away, I got a message from Videotron that the transfer request was made. I...

Gensay by Great Neighbour / Super Voisin
  • 416 Views
  • 6 replies
  • 0 Bravos

Resolved! Lost phone number

Help!! I just installed a new Public Mobile SIM card (I had a PM eSIM before). I set everything up - at least I thought I did - and deleted the eSIM. Now my phone number no longer works! Have I lost it forever or is there some way I can get it back?!...

Mehrm by Great Neighbour / Super Voisin
  • 476 Views
  • 8 replies
  • 0 Bravos

5G support on S21 FE 5G

Hey all, I just ported it from a different company to this company and my phone supports 5G and my phone is Samsung S21 FE 5G, but I'm not getting 5G network on my phone. Even if the settings is on 5G/4G/3G auto, I didn't get 5G, so please guide me w...

Luckk2024 by Great Neighbour / Super Voisin
  • 516 Views
  • 9 replies
  • 1 Bravos

Resolved! do loyalty benefits carry over?

I am on the old plan where referrals get me $1 off per month and each year with Public Mobil gets me $1 off per month as well on the 3G - 1GB plan I currently have.  I just saw the $34 plan for 50 GB at 5G and am considering switching over to that pl...

OldnRusty1 by Great Neighbour / Super Voisin
  • 353 Views
  • 4 replies
  • 2 Bravos

Unable to update payment info

Hello, I lost my current credit card linked to my account. I tried to enter my new card number and it repeatedly tells me to try again later. Can someone help me, I'll be without a phone when it tries to renew for the month. Thank you

fishrod by Great Neighbour / Super Voisin
  • 188 Views
  • 3 replies
  • 0 Bravos

Porting number failed - do I need a new sim

I am setting up my Aunt with PM.  We activated her account and put the new SIM in requested them to port the old number.  It wasn't working so called the porting team.  They said the number can't be ported as it was deactivated.They gave us a new num...

Unable to transfer my Koodo number to public mobile

I recently purchased a plan from Public mobile and attempt to activate by transferring number from Koodo. However, the activation is not successful and got stuck. I need help from Public Mobile CS to handle this

GongGong by Great Neighbour / Super Voisin
  • 507 Views
  • 8 replies
  • 0 Bravos

Activation mess

Trying to switch from Koodo to PM and ran into the final step 6/6 activation error and couldn't connect to PM network. Contacted CS and they got the sim card activated so I could connect to the PM network, but I'm only able to call, incoming calls do...

LeoSky by Great Neighbour / Super Voisin
  • 302 Views
  • 2 replies
  • 0 Bravos
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