Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received a phone call about an hour ago, telling me my service is going to be suspended. what should I do
duplicate thread
I am a former customer and am trying to return. I was sent a PROMO code to come back (WINBACK120), but when I try to sign up, it states invalid code?
Good day all,My current subscription cycle is from August 30th to September 29th (today). My direct deposit just hit my bank at 10:15am but previously I did not have money for my subscription in my account. It seems I cannot send text messages, make ...
Hello what’s going on with my phone it won’t work and it’s come out of my account the payment
My phone doesn't ring, even though the ringer is turned on. Although people say they leave voicemails, they never show up. The numbers I'm concerned about are not in my blocked list, so what should I check?
hi i bought voucher, its giving error when i enter pin, it says go online
Anyone experiencing this on iPhone? It’s been 4 days and it is not activating. I had issue with recent IOS update. I bought a new eSIM. Then the issue was resolved. But I don’t think it’s fair to buy eSIM every time I will get this issue. My RCS is a...
Hello,I would like to find out while traveling on cruise if PM service will work with US roam Add-on's Please advise, thanks,
I lost my phone, so am using an old one. Got a new SIM card, updated my SIM # on my profile. Still can't make calls and text aren't delivered. What am I missing? edited by conmputergeek541: changed category label as this discussion isn't related to C...
I signed up for public mobile last week and Canada post went on strike the next day. Am I able to change my address to a street address to have my SIM sent to my daughter so I’m not waiting on it to arrive to start services?
You are constantly increasing your fees even though I have been with public mobile for a very long time. Is there any affordable plan where you do not raise the fees?
Are there retailers in the B.C. Lower Mainland that sell vouchers only (and don’t sell instant top ups)?If yes, can you list a few?Are the vouchers immediately ready to redeem (not having to wait for the retailers system to sync some time later on w...
Hi! I'm just wondering if I will be charged extra when I call someone in the USA?
Hello, my family and I recently subscribed to your phone plans and ordered SIM cards through the public mobile website. However, we recently found out it would take longer than what we expected for the delivery. Is it possible to cancel our SIM card ...
I have been charged 3 x $45.20 on my credit card why? My plan is $35.00 plus taxes per month
I have forgotten what email address I used to open an account. How do I reset this? When I try entering the phone # it keeps telling me to enter a valid phone number registered to my account. So not sure where to go from here. Please help
How can I downgrade my package to a lower monthly fee package ? It is not showing up the plan that I need to downgrade to.
I have been trying to call a cell number and it keeps giving me the message that it is at a service. However, my best friend has no difficulty at all getting through. The person I’m trying to call is having the same issue when she’s calling my numbe...
Is it possible to have 2 phone numbers on 2 separate SIM cards added to same online account for Public Mobile, or each phone number need to have a separate Public mobile online account with its own email address ?
I updated my iPhone to IOS 26 a week ago and ever since I haven’t been able to send messages or contact anyone. My data is also not working anymore even though im paying for it. I have contacted public but received no response. I can’t cancel my numb...
1. Porting out of PM to Koodo. Is it all electronic within 90 minutes with no CSA to be involved?2. Porting out of Koodo to PM. Is it all electronic within 90 minutes with no CSA to be involved?I believe in the past the Koodo ports required extra st...
Hello i I have toggled the RCS Messaging button but underneath it says waiting activation. How can I activate this?
I've had the same email address on file for years and all of the sudden the agent is saying its the wrong email address and its not what they see on their file. Why am I being asked the same question again and again when I told them I confirmed if th...
For 3 days past anyhow you could not transferred my number. I will cancel to transfer your service.
I was having the same issue not being able to update my credit card information on my computer. I downloaded the public mobile app from my phone and I did not have any issues there, I recommend using the mobile app...They need to fix that its annoy...
Hello, I lost my service yesterday due to missed payment on my credit card and when I tried to resume services- my number got dectivated. My lost number is 647-xxx-xxxxmy new number which i subscribed again is 613-xxx-xxxx
I’m posting this because I’ve exhausted every official channel and still have no service.- My payment was processed on Sept 26.- My SIM is physically present and detected by my phone.- SIM status shows “Unavailable”—no ICCID, no network.- I tried to ...
I paid twice my payment from Sep 24 to October 24 of 2025. Can I get back overpaid payment or can it be used for next month payment in advance?I sent this question to agent 3times already, but I never get any answer until now. Who works hard for wh...
Hello. I am having trouble adding a voucher I bought from walmart for $10 to *611.Thinking it was a problem with Walmart, I went to a Canada post office that sells the vouchers. I bought another $10 voucher from them.Sadly neither work and I must hav...
