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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Invoice past 12 months Period

Hello Community,I am doing my tax and I need my expenses for phone bill. I can not use the invoice history for the past 12 months, which mean I cannot get my invoices for January 2024 to March 2024. Does anyone know how to get older invoices? Thank ...

Resolved! Renewal

I want to renew my subscription, but it won't let me?!!

Resolved! charge

could i please get a breakdown for the $21.66 charge on my credit card today april 01/25 ?thanks

Resolved! Resend SMS to transfer Number

Need help transferring my number for TEXTME

Never activated my SIM + phone plan. Can I get a refund?

Hi everyone,A long time ago (September 2023), I bought a Public Mobile SIM with a three-month phone plan. However, I was never able to activate it because the process required access to the Canadian Play Store, which I didn't have, and this was never...

Quebec and Ontario solicitations. 6 per day

How to stop them. They always use different number

Call my number and get someone else's voicemail??

I call my cell number (nonamemobile SIM), and my phone does not ring but ends up going to someone else's mailbox. Plus, I dial my home number and it goes to voicemail. Help.

Payment came of twice

I tried changing my subscription which worked but I had two payments come off. My old subscription and my new one. The old one was $31.50 and the other is $36.75. Would like some help please!!

Resolved! When to receiving the $10 referral credit

Hi, I just joined Public Mobile on Sunday. I used my friend’s referral code during my subscription. When do I see the $10 credit in my account?

Resolved! Why do i constantly have dead zones, in both my phone service, data .I am soooo fed up with this pro

Lousy coverage

Refund

I accidentally paid twice when I changed my subscription!!

Kawartha Lakes Ice Storm 2025

Hello - can you offer an update on public mobile coverage in the Kawartha and Peterborough after the ICESTORM (March 28 - April 1). We have very little to zero coverage (Fenelon Falls, Bobcaygeon, Peterborough). Of course hydro is out in many place...

Not receiving calls and text!

I m not getting incoming calls and text on my new transfered public mobile

Esim

I’ve installed the eSIM into the phone using the IMEI and to my surprise it went to a different phone , now I have I have 1 phone with 2 numbers, so I deleted the eSIM , and my partner couldn’t have service anymore for days now , I’ve contacted suppo...

Resolved! Removal of the 3G

Hello, I have a ZTE bladeA7P cell phone, my phone company (Fizz in Canada/owned by Videontron) tells me my phone will not work with the removal of the 3G but if I look at other companies like Telus or Virgin Mobile it says it will work. Can someone t...

Resolved! Need help with my e sim

My e sim was installed and did not work- removed it and now I can't get back into my public mobile account because I can't get the code in my texts

Resolved! CAN-US-MEX 35$ Plan

Hello,Currently I have a 29$ /40GB plan in Canada.I'm planning a trip to Mexico for a week. What plan / subscription would you recommend?What is this "CAN-US-MEX - 35$ Plan"? Does it work as a roaming? Would I be able to use it from Mexico? Data + ph...

No incoming or outgoing calls

For the past 2 weeks my galaxy a20 will not dial out or receive any calls. In and out texts still works fine. Done hard reboot etc and no changes.

Resolved! Failed Account Access

I am stuck in an endless loop trying to log into my account to change my subscription plan. I am always asked to "resume activation" when I am a longstanding user. Can't get past the new user onboarding screens.

Resolved! Issues After Porting My Number to Public Mobile, no date, no message

Dear Public Mobile Support,I ported my phone number from Koodo to Public Mobile last night, but I am experiencing several issues:I am unable to receive 6-digit verification codes.I am not receiving any text messages.My mobile data is not working.I ha...

Resolved! account number

Where is my account number?

Resolved! Can’t Access Account

Hi,I have made a payment through voucher and now it’s still showing my services are suspended and now i can’t login to public mobile. It is saying you are not authorized due to security reasons.

Resolved! internet problem

Internet problem in my area, many times I can't access the internet on my phone even though I have 5G, I can't open pages or Facebook. I have a Samsung S25 Ultra.

Transfer number

When I try to transfer my PM phone number to my new phone the PM website and app say it is not a valid Canadian phone number.

Error in transferring number now no cell service

Hi there,I switched to Public and in the waiting period to transfer over my phone number a message popped up saying “error in transferring number “ and now I have no cell service.please help.Emily

Resolved! Returning Canadian needs a data plan for three

I will be returning to Canada in mid-June and need to set up data for three adults. My daughter, lives in Toronto, has a data plan under my cousin's family plan. She will be moving out and must continue using her phone number with a new plan, under ...

Resolved! Reverting a phone number transfer

I tried to port my old number to Public Mobile (which failed/is stuck since my older number didn't have an active plan). Now my Public Mobile account/app shows that old phone number. But now I don’t want the old phone number anymore and just want to ...

Resolved! Porting Problem

Hello community, please help its been twelve hours since I ported my number from Chatr to Public Mobile. I responded "Yes" to sms when asked to approve the transfer by Chatr. Why is it taking this long? I created a Public Mobile account already. Th...

New account activation

I am trying to login to my new account for the first time. I just activated the sim card. I get the 2FA notification that an sms message will be sent to my current phone number but I am not receiving any sms. I don't think the sms is working?

Made payment to account with a discontinued phone number by mistake

A few months ago, I changed my phone number. Today, I logged in to the account with that old number by mistake. I made a payment to change the type of subscription to the old number instead of my current (new) one. How can I get that payment refun...

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