International Calls to the US

[Angjelin]

Hello,

I have 300 international long distance minutes but Public mobile won't let me make a call to the US, says I don't have minutes.

Please help.

Thanks,

[Angjelin]

@hTideGnow thanks for your help! It's been a few weeks since I got it but I didn't know US was separate

[slusagm]

to ask PM to help to switch,  Just open ticket with them using the Orange Chatbot icon on lower right, start typing Submit ticket, choose Contact Us and then follow the screen to login and submit ticket

[Angjelin]

@slusagm Thanks for the help, thought that might be the case but wasn't sure! How do I ask to switch it?

[hTideGnow]

HI @Angjelin 

to call US , you need the $15 - 1000 US Long Disstand minutes and not the 300 International one

if you just got it, ask support agent to help switch for you

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

or a free way to call US is to download the VoIP app TextNow to call US for free using the app

[slusagm · Accepted solution]

you got the wrong addon, the International one is not for you to call US.  There is a specific one to call US instead.  you need to login to buy the correct one or ask PM to switch it for you