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Phone won't work in USA

rizzo123
Great Neighbour / Super Voisin

Please help! Im in Los Angeles and my phone plan is Can/US/Mex but I can't make calls! I can text and use data but can't make calls. How do I fix this. Thanks in advance!

2 REPLIES 2

Phil_Adelphus
Mayor / Maire

@rizzo123  If voice calls are a problem but data and texts work it sounds like a VoLTE issue as @BKNS27  suggested.  What phone do you have?  Try connecting to T-Mobile's 2G network which is still available in some areas.  The USA carriers shut down 3G networks two years ago so every cell phone there now has to be VoLTE capable and approved by the carrier.  If your phone isn't on PM's list you could download a voip app like Fongo or TextNow to use on wifi and data but it would give you a different phine number.

BKNS27
Mayor / Maire

@rizzo123 

You will need to set your phone on VoLTE (voice over LTE) and you will need to connect to AT&T or T-Mobile network.

It also depends on the make and model of  phone. It must be on the whitelist of phone that will work. Here is more information for calls in the USA:

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODgu... 

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