07-28-2024 04:14 PM
I have subscribed to the new plan couples of months ago which was $34/month from my existing plan which was $40/month but I am still being charged $40 per month . Could yoiu please help me to fix this problem.
07-28-2024 05:14 PM
Hey @Naveed2
May I ask, where are you seeing this? On your PC or phone app? If phone app, which phone.
07-28-2024 04:17 PM
hi @Naveed2
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
