Text messaging not working - Community

I subscribed to Public mobile on Jan 26, 2026. I got an esim with the number xxxxxxxxxxxxx. I then initiated a transfer from my previous provider (rogers) on Jan 30, 2026. I wanted to transfer in my number 647-***-****.

I went through the transfer process and now I'm at a state where:

1. Outbound and inbound phone calls work.

2. Mobile data works.

3. Inbound and outbound text messaging does not work.

If I look into my sim manager, I see my esim is still located with the temporary number (437-849-8176):

I'm not sure how to fix this. I can't order a new sim because I can't receive text messages to verify my account.

9 REPLIES 9

Thank you both @Handy1 and @Dunkman for your help. Support was able to resolve the issue for me

Thank you @Dunkman

you will likely need CSA help. I will try to escalate your post to CSA_PM.

@Dunkman My rogers account is no longer active. I responded yes to port on Jan 30, 2026 and I got the response:

Rogers svc msg: We've received approval to transfer your wireless number to another provider.

I have a Samsung Galaxy S24+ (Android)

Is your Roger’s account still active? Did you respond yes to port confirmation text from Roger’s?

Which model phone are you using? Apple versus Android.

I've removed the physical sim for Rogers as well. I only have the public mobile esim associated with the account now.

@shreyjain Do you still have ok providers sim in the phone ? Is it physical sim by any chance ? If so try removing it first . Can you also check if it still works ?
worst case you can reach out to support for further assistance

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

@Handy1 I've attempted that a few times with no luck

@shreyjain Try reseting network settings and test it again

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