Text messaging not working

[shreyjain]

I subscribed to Public mobile on Jan 26, 2026. I got an esim with the number xxxxxxxxxxxxx. I then initiated a transfer from my previous provider (rogers)  on Jan 30, 2026. I wanted to transfer in my number 647-***-****.

I went through the transfer process and now I'm at a state where:

1. Outbound and inbound phone calls work.

2. Mobile data works.

3. Inbound and outbound text messaging does not work.

If I look into my sim manager, I see my esim is still located with the temporary number (437-849-8176):

I'm not sure how to fix this. I can't order a new sim because I can't receive text messages to verify my account.

[shreyjain]

Thank you both @Handy1  and @Dunkman for your help. Support was able to resolve the issue for me

[shreyjain]

Thank you @Dunkman 

[Dunkman]

@shreyjain 

you will likely need CSA help.  I will try to escalate your post to CSA_PM.   

[shreyjain]

@Dunkman My rogers account is no longer active. I responded yes to port on Jan 30, 2026 and I got the response:

Rogers svc msg: We've received approval to transfer your wireless number to another provider.

I have a Samsung Galaxy S24+ (Android)

[Dunkman]

@shreyjain 

Is your Roger’s account still active? Did you respond yes to port confirmation text from Roger’s?

Which model phone are you using?  Apple versus Android.  

[shreyjain]

I've removed the physical sim for Rogers as well. I only have the public mobile esim associated with the account now.

[Handy1]

@shreyjain  Do you still have ok providers sim in the phone ? Is it physical sim by any chance ? If so try removing it first . Can you also check if it still works ? 
worst case you can reach out to support for further assistance 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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[shreyjain]

@Handy1 I've attempted that a few times with no luck

[Handy1]

@shreyjain  Try reseting network settings and test it again