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Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 9304 Views
  • 72 replies
  • 41 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

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J_PM by Public Mobile
  • 14426 Views
  • 214 replies
  • 58 Bravos

[Issue Resolved] Select customers unable to send texts

Most Recent Update 4:00 PM ET - May 14 2019 Hey Community, Our technical team has successfully implemented a solution for customers who were affected by the issue outlined below. We apologize for any inconvenience caused and thank you for your patien...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 4712 Views
  • 119 replies
  • 15 Bravos

Changes to promotional plans taking place May 10th

Hey Community, Effective May 10, 2019, the following promotional plans have expired: $30 for 1 GB at 3G speed $40 for 2.5 GB at 3G speed While these promotions are no longer available, we have some great offers below taking their place, available sta...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 13136 Views
  • 68 replies
  • 28 Bravos

[Issue Resolved] Plan data not renewing

Most Recent Update 4:00 PM ET - May 10 2019 Hey Community, Our technical team has successfully implemented a solution to renew the data service for customers who were affected by the issue outlined below. We apologize for any inconvenience caused and...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 3927 Views
  • 49 replies
  • 14 Bravos

Top Contributors – April 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

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Andu_S by Customer Support Agent
  • 3356 Views
  • 38 replies
  • 23 Bravos

[Issue Resolved] Dropped calls issue

Most Recent Update 9:30 PM ET - May 8, 2019 Hey Community, We can confirm that the solution our team implemented earlier today to address customers’ voice calls periodically dropping has been resolved. We sincerely apologize for the inconvenience thi...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 11679 Views
  • 314 replies
  • 41 Bravos

[Resolved] System issue expired select customers' services

Most Recent Update 17:00 PM ET - April 23, 2019 Today we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers. Our technical team h...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 8156 Views
  • 202 replies
  • 23 Bravos

Updated: New plans launching on April 23rd

Hey Community, Effective April 23rd, 2019, the following price plans are being offered. These offers are available for new and current customers. Plan details: $30 for 1 GB at 3G speed (Update as of May 2, 2019: This plan is now expired.) 30-day plan...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 10254 Views
  • 223 replies
  • 12 Bravos

Alert Ready Test on May 8, 2019

Update: There will be no test alerts in Ontario & Quebec due to the ongoing flooding situation in these provinces. Hey Community, On May 8, 2019, provincial and territorial governments will be conducting another test of the Alert Ready system. Alert ...

Julia_T by Good Citizen / Bon Citoyen
  • 4136 Views
  • 37 replies
  • 19 Bravos

Our first kiosks are now open! Check them out.

Hey Community, It’s official! Our first Public Mobile kiosks have launched today. We’re excited about the unique design of our new kiosks and we think you will be too. If you have a location near you, we encourage you to check them out and bring some...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 13897 Views
  • 103 replies
  • 44 Bravos

NOW LIVE: Improvements to the Get Started Page

Hey Community, We’re happy to share that this week we’ll be making some improvements to our Get Started webpage. These changes continue our journey to make your experience as clear and simple as possible! Here is what’s new : Updated Phone Compatibil...

Brooke_C by Retraité / Retired
  • 6407 Views
  • 77 replies
  • 40 Bravos

Select ready-made plans expiring April 22nd

Hey Community, As of April 22nd, 11:59 PM, the following price plans are being expired: $25 for 1 GB at 3G speed $40 for 5 GB at 3G speed $45 for 6.5 GB at 3G speed If you’re interested in taking advantage of these ready-made plans while they’re stil...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 10721 Views
  • 168 replies
  • 17 Bravos

Top Contributors – March 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 4325 Views
  • 68 replies
  • 32 Bravos

[RESOLVED] System issue expired select customers' services

Hey Community, Yesterday we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers. Our technical team has investigated the issue and...

Bryan_N by Good Citizen / Bon Citoyen
  • 6250 Views
  • 155 replies
  • 15 Bravos

Put Your Creative Hat On, It’s Make Up Your Own Holiday Day!

Hey Community, Today you get to be the CEO of Holiday Creation. Think of anything worthy of celebrating, pick a day on the calendar, and boom, you’ve done it! Here are some holidays we made up to help get your creative juices flowing: 1. Catch Up On ...

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Brooke_C by Retraité / Retired
  • 4952 Views
  • 120 replies
  • 4 Bravos

Top Contributors - February 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

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Abdallah_A by Retraité / Retired
  • 3123 Views
  • 34 replies
  • 19 Bravos

Get Unlimited Text and 100 mins of Talk for $15

Hey Community, Starting March 15th, we’re excited to bring you something that’s been long requested- a new Ready-Made plan at $15 with Unlimited International Text. This plan is available for new and existing customers and includes: 30-day plan 100 m...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 15311 Views
  • 463 replies
  • 61 Bravos

Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!

Update as of April 23, 2019: This plan is now expired. Hey Community, Starting March 13, 2019, the $30 for 500 MB Data at 3G speed plan will now be available for $25 per 30 days - for full plan details, check it out below: Plan details: 30-day plan 5...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 24634 Views
  • 397 replies
  • 74 Bravos

Check out our new Get Help page!

Hey Community, We’ve just launched our new and improved Get Help page on our website, and we’d love for you to check it out! We’d also like to thank our Community members, including our entire Oracle team, who provided us with feedback on the Get Hel...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 4048 Views
  • 34 replies
  • 26 Bravos

Special Announcement Revealed!

Hey Community, A couple weeks ago, we let you know that we had a special announcement coming soon and since then, we’ve enjoyed reading all of your comments about what it might be. As much as we’d love it to be a hot slice of pizza in the mail or a f...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 7199 Views
  • 91 replies
  • 24 Bravos

Special announcement coming soon

Hey Community, Back in the summer of ‘17, we announced that we were expanding our presence by selling our SIM cards at both national and independent retailers. We wanted to give Canadians more control and choice: purchase and activate online or visit...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 7257 Views
  • 104 replies
  • 23 Bravos

Top Contributors – January 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

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Abdallah_A by Retraité / Retired
  • 4075 Views
  • 45 replies
  • 19 Bravos

Activate any $30+/mo plan and get $10 off for 6 months

Hey Community, From February 8 to March 4, 2019 at 11:59PM ET, customers who activate online or in-store at a participating retailers on a $30+ plan (30-day plans) or a $90+ plan (90-day plans) can get $10 off every 30 days for 6 months. This will be...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 13505 Views
  • 246 replies
  • 26 Bravos