Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hey Community, I hope you’re all doing well and staying healthy! To say that the last few weeks have been a bit of an adjustment for Canadians would definitely be an understatement - we’ve all had to make some changes to our daily routines in ligh...
Hey Community, I hope you’re all feeling safe and healthy during these uncertain and unprecedented times. While we are all practicing physical distancing and staying home as much as we can, it is important now, more than ever, that we try to stay ...
To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help. To have your qu...
Update as of May 1, 2020: This offer (US Roaming Credit Back) is now expired. Update as of March 31, 2020: As of April 1st, online SIM purchases will no longer be discounted and will return to their regular price of $10. Update as of March 26, ...
Hey Community, As we mentioned at the end of 2019, one of Public Mobile’s focuses for 2020 is to improve our systems and portals to give you, our customers, a better experience. This includes everything from our back-end systems, to our self-serve...
Hey Community, Apologies for the inconvenience caused and delay in delivering this message. As a result of ongoing back-end maintenance, the function to port a number to your Public Mobile SIM within My Account is temporarily unavailable. Porting ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members wh...
Update as of March 8th at 1:20am: A technical glitch that occured at around 7PM EST on March 7, 2020 caused intermittent impacts to some customers’ data usage. A temporary fix was put in place which reduced the scope of the impact, however it was ...
Update as of March 9th at 10:00AM ET: This survey is now closed. Selected customers will be reach out to through private message soon. Hey Community, As we kick off work on new & refreshed digital portals, we want to make sure that we’re building...
There are a few days in my career that I will never forget: October 31, 2013, when I was told we had bought Public Mobile and they wanted me to help transition customers to the TELUS network, pending Competition Bureau approval.November 29, 2013, whe...
Hey Community, If you’ve been a long-time Community member, you probably know a few of the familiar Public Mobile team faces: myself, @Alan_K , and sometimes @Dave_M makes an appearance. But we’re far from the only people who make PM possible, so...
Hey Community, It is with great sadness that I am announcing today that @SD08 and @stonechucker will be stepping down as Oracles. These two have made incredible contributions to the Community over the years, and it truly would not be the place ...
Hey Community, It may be the middle of winter, but we’re hoping that you’re feeling warm this Valentine’s Day! While we here at Public Mobile believe any day is a good day to show you care, Valentine's Day is a great opportunity to show the people ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members wh...
Hey Community, The Public Mobile team is interested in learning a bit more about how and why you use the Community. We’re hoping to use the results and insights that we gain to determine what improvements we can make and how we can better serve yo...
System maintenance - On February 2nd 2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET This means that between February 2nd 2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET ET you won't be able to do the following: •Access your Self-Serve accou...
Hey Community, Some exciting news! We wanted to let you know that our technical team has successfully implemented a fix for a known bug that has been affecting customers who have purchased a US Roaming Add-on where, upon the Add-On expiring, incom...
Hey Community, It’s the last week of January and you know what that means. All the people who said they’re going to hit the gym, eat healthier, and read more books are sliding back into their old ways. We understand. Keeping a resolution for a who...
Update as of February 4, 2020: This offer is now expired. Update as of February 2, 2020: This offer will expire on February 3, 2020 at 11:59pm ET. Hey Community, Effective immediately for a limited time, new customers who activate online or i...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community mem...
Update as of January 3, 2020: This offer is now expired. This offer is now available for activations on any Public Mobile plan and has been extended until further notice. Please note that the credit will be applied to your account within 30 days. ...
Hey Community, Effective immediately until December 16th at 11:59PM ET, we are offering your next 30 days free when you activate on a $25/mo plan or higher online OR in-store! This will be applied as an account credit and the offer is available to...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community membe...
Hey Community, I hope you’re having a fantastic start to the holiday period with our More is Merrier Campaign - have you gotten your free gifts yet? As it’s the season of giving, we’d love for you to give your feedback to us in a quick 5 minute s...
Update as of Dec. 4 2:02PM ET: Earlier today we launched our More is Merrier campaign, which included wide spread communications to our customers as well as taking over the YouTube home page. This resulted in much higher than normal traffic on our...
Due to the overwhelming enthusiasm that you all have shown for this give away, we are currently experiencing higher levels of traffic to our self serve portal. Because of this you may experience a long wait time for the page to load (it will come ...
Hey Community, Here at Public Mobile, we love the holiday season. It’s the perfect time of year to spend time with loved ones and share gifts with the people you appreciate. This holiday season, we want to show you how much we appreciate you. ...
Hey Community, From December 4 to 8, customers that activate on a $35/mo plan or higher will receive a bonus 1 GB of data every month. Simply activate between December 4, 2019 6:00AM ET to December 8, 2019 11:59PM ET, on a $35+/mo plan to receive t...
Hey Community, As we enter the final month of the year (and decade!) I wanted to take the time to reflect on what a year it’s been. I also wanted to thank you all for another great year. Public Mobile could not be where it is today without you, ou...
