As we mentioned at the end of 2019, one of Public Mobile’s focuses for 2020 is to improve our systems and portals to give you, our customers, a better experience. This includes everything from our back-end systems, to our self-serve portals, to the Community. As we look to make improvements to the Community, I want to make sure we leave no stone unturned and make every part of the Community experience great.
That being said, one area we’d love your help with is the Community boards. The boards we have now (including Announcements, Getting Started, and The Lounge) help us organize the Community, but as the Community grows, we want to make sure they reflect the content that our members want to see. So, let us know what you think the boards in the Community should be and you’ll be entered to win one of three $50 Amazon e-gift cards.
Comment below what boards you think we should have by Monday March 23 2020 at 12:00PM ET to be entered. Get as creative as you’d like! Want a board dedicated to money saving and deals? Tell us! Think we should have fewer? Let us know! We will take these submissions into consideration as we work towards improving the Community experience for everyone, and three winners will be randomly selected to receive a $50 Amazon e-gift card.
Please note that all winners will be contacted via private messenger within a few days of the contest closing.
-The Public Mobile Community Team
Redesign Our Boards Contest
If your entry contains a person, other than the entrant, by entering the contest, you state that you have obtained consent from everyone in the photo. If your photo contains a minor (under the age of 18) parental or legal guardian consent is required.
Contest runs from March 16 to March 23, 2020 at 12:00pm ET.
An Entry will be considered void and removed from the Community post if it contains subject matter that, in the opinion of the contest administrators, may violate community standards or is otherwise of questionable taste.
To be eligible, an entrant must be an existing Public Mobile customer and entry must be received on or before end of contest closing date and time. Entrants must be a Canadian resident who are 13 years of age or older and must be a member of the Public Mobile online Community. Contest not open to employees of TELUS Corporation, its affiliated companies or subsidiaries, its sales agents, its advertising and promotional agencies, and members with whom they are domiciled. By accepting these Contest Rules, entrants agree that any and all liability related to this contest by TELUS is limited to the value of the Prize(s) as defined hereinafter.
One (1) Amazon e-gift card valued at $50
Prize(s) must be accepted as awarded and with no substitutions, is/are not transferable unless set out in the Contest Rules and cannot be exchanged with Public Mobile for cash. Public Mobile reserves the right to substitute the Prize with a Prize of equivalent value if such prize becomes unavailable for any reason. The chances of winning are dependent upon the total number of eligible entries received.
Any litigation respecting the conduct or organization of a publicity contest may be submitted to the Régie des alcools, des courses et des jeux for a ruling. Any litigation respecting the awarding of a Prize may be submitted to the Régie only for the purpose of helping the parties reach a settlement.
Stickys at top of with guide/screenshots from Public Mobile Team on common questions.
How to port
How to buy an add-on
How to set APN settings both Android and iPhone
Another one that would be nice is a faster option to get personal details deleted....
Sometimes a new member posts all there information. Account number, sim number, full name, email address, etc..
Our only option is to report the thread or ask Oracle's and hope one is online to edit the post.
Speaking of Oracle's. Can we have a @oracles option that they all get a notification? Like @ moderators_team.
Just a few ideas for now. Likely will post more later.
The headers should be in different colours. Announcements in green, the rest black and the lounge in blue. And within the lounge there should be a sub division for non telephone related deals etc.
I guess I'll be disqualified...nothing. The Lounge is for anything and doesn't count for participation. Discussions is the otherwise catch-all or for when somebody doesn't know which category to choose. Announcements can only be posted by you folks. The rest are fine. Tried and true.
Put that dang Quote button back where it belongs and most of us would be happier.
Or indicate which post someone clicked the Reply button on.
I'm sure we'll think about it.
But I'll start already with the pioneer section.
How many people are there that fall into that category and is that section still needed?
Also I find myself kinda missing the knowledge base section (I believe that was the name) do you think you will have something similar like 'manuals'
I know there are some help pages (which are really good) but maybe they could also be just linked here too as this is the place where people come for help
Things are good but we have phones & hardware, what about software / operating systems? Also Services / Network / Connectivity.
Sometimes the community loads very very slowly. Maybe look into that. Also make the community forum a bit more colorful by adding different color for each category.
Add the board related to most common questions : How to buy an add-on, to port a number, to set APN settings, etc. Change the color of the Announcements section so that people could easily notice the important information.
I would like to see a FAQ that contains the definitive answers to the most common questions grouped in a logical way.
- On the $15 calling voicemail from your phone count as incoming minutes, therefore save your minutes by using another phone (landline, etc)
- List the recommended browsers
- If you cannot add your voucher by self-sreve, use *611 from your phone
- You can keep a running balance with vouchers and as long as you have a credit card on file you will get the auto pay reward
Like to see the quote button magically appear.
Make is easier for people to find the Knowledge base. It takes me several times to find it and instead keep ending up in the community.