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UPDATED: Public Mobile response to COVID-19

Deputy Mayor / Adjoint au Maire

Update as of May 1, 2020: This offer (US Roaming Credit Back) is now expired.


Update as of March 31, 2020: As of April 1st, online SIM purchases will no longer be discounted and will return to their regular price of $10. 


Update as of March 26, 2020: The $5 discount for online SIM purchases will only be available on purchases through Please note that Amazon deliveries may be significantly delayed due to COVID-19. Make sure to check your estimated delivery date before ordering through Amazon.


Hey Community,


At Public Mobile, the health and safety of our customers, team members, and partners are paramount to us. That’s why, with COVID-19 concerns top of mind and rising uncertainty surrounding the extent of disruptions to day-to-day activities for our customers, we will be committing to make it stress-free to stay connected with friends & family. How are we doing that?


US Roaming credit-back

Public Mobile will be crediting back the full cost of US Roaming Add-Ons as account credits.

  • Eligible customers: Customers who have purchased and used any US Roaming Add-On from March 13 to April 30th, 2020. Note that usage of a US Roaming Add-On is mandatory.
  • Account credit will be applied to accounts within 7 business days of usage, beginning March 23. No action is required. Customers will receive a SMS when credit is applied.


$5 off SIM card when you buy online

During this challenging period, we want to ensure that our customers are staying as safe as possible and purchasing SIM cards online, if you need to. 

  • For a limited time starting from March 20th, get $5 off when purchasing a SIM card online from us via Amazon or
  • No promo code necessary.


Any changes or updates to these items will be shared on this page. We encourage you to view further details on what we’re doing to help keep you safe and connected by visiting this help article for more information.


We thank you for being a Public Mobile customer, and hope that this helps make things easier during this difficult time. 



-Public Mobile Community Team


296 REPLIES 296

Mayor / Maire

@Alan_K Great, thank you!

Mayor / Maire

Now THAT'S very cool of PM to do!!!  Although this doesn't affect me, I'm guessing there likely ARE some PM customers that may be stuck in the US once the border closure takes effect..... GOOD ON YA PM!!! 👍 

Mayor / Maire

Thanks PM for a positive response at this critical time of a crisis.


It would be good idea to offer add-on for 400 minutes so people can call family and friends.

Good job, Public mobile.  


This will be helpful for anybody traveling or stuck in the United states.  


What about some discount on the Canada data add ons? Canada talk minutes add on?  

Mayor / Maire

Thanks PM for your contribution to flatten the curve!

Model Citizen / Citoyen Modèle

Thank you PM!  It would be great if you could also give us unthrottled 4G LTE data, and perhaps a free GB or two in this time of crisis!

The free roaming is certtainly a nice gesture. It will help those who are already in the U.S. and are staying there for now. I do wonder if something can be done data-wise for those still within Canada but away from home. Some of these customers may have been advised not to travel even within the country to get back home or are choosing not to.

Every little bit helps, but how about giving everone a  400 minute international add on so that the ones here can contact loved ones abroad for free.

Model Citizen / Citoyen Modèle

@computergeek541 I don't think this is saying they are now giving free US roaming.  Just sounds like they are refunding people that bought the add-on because they probably can't use it now, or had to cut their trip short.