03-16-202011:15 AM - last edited on 03-23-202001:02 PM by Tiana_V
Hey Community,
As we mentioned at the end of 2019, one of Public Mobile’s focuses for 2020 is to improve our systems and portals to give you, our customers, a better experience. This includes everything from our back-end systems, to our self-serve portals, to the Community. As we look to make improvements to the Community, I want to make sure we leave no stone unturned and make every part of the Community experience great.
That being said, one area we’d love your help with is the Community boards. The boards we have now (including Announcements, Getting Started, and The Lounge) help us organize the Community, but as the Community grows, we want to make sure they reflect the content that our members want to see. So, let us know what you think the boards in the Community should be and you’ll be entered to win one of three $50 Amazon e-gift cards.
Comment below what boards you think we should have by Monday March 23 2020 at 12:00PM ET to be entered. Get as creative as you’d like! Want a board dedicated to money saving and deals? Tell us! Think we should have fewer? Let us know! We will take these submissions into consideration as we work towards improving the Community experience for everyone, and three winners will be randomly selected to receive a $50 Amazon e-gift card.
Please note that all winners will be contacted via private messenger within a few days of the contest closing.
HOW TO ENTER & ELIGIBILITY No Purchase Necessary. To enter entrants must share, in the Public Mobile Community post, how they would redesign the list of forum boards in the Community. Only one entry per person accepted. No other form of participation is accepted. In the event of a dispute on the entrant identity, the person who is the holder of the email address specified on the online form will be deemed to be the entrant.
If your entry contains a person, other than the entrant, by entering the contest, you state that you have obtained consent from everyone in the photo. If your photo contains a minor (under the age of 18) parental or legal guardian consent is required.
Contest runs from March 16 to March 23, 2020 at 12:00pm ET.
An Entry will be considered void and removed from the Community post if it contains subject matter that, in the opinion of the contest administrators, may violate community standards or is otherwise of questionable taste.
To be eligible, an entrant must be an existing Public Mobile customer and entry must be received on or before end of contest closing date and time. Entrants must be a Canadian resident who are 13 years of age or older and must be a member of the Public Mobile online Community. Contest not open to employees of TELUS Corporation, its affiliated companies or subsidiaries, its sales agents, its advertising and promotional agencies, and members with whom they are domiciled. By accepting these Contest Rules, entrants agree that any and all liability related to this contest by TELUS is limited to the value of the Prize(s) as defined hereinafter.
2. THE PRIZE There will be three (3) prizes awarded. Each winner will receive the following prize:
One (1) Amazon e-gift card valued at $50
Prize(s) must be accepted as awarded and with no substitutions, is/are not transferable unless set out in the Contest Rules and cannot be exchanged with Public Mobile for cash. Public Mobile reserves the right to substitute the Prize with a Prize of equivalent value if such prize becomes unavailable for any reason. The chances of winning are dependent upon the total number of eligible entries received.
3. THE DRAW A random draw for all Prizes will take place at the Public Mobile office located at 25 York Street, Toronto, Ontario on or about March 23 at approx.12:00PM ET by a TELUS representative. Selected entrants will be notified on the Public Mobile Community. If the selected entrant cannot be reached within two (2) business days, or if the selected entrant does not meet any of the contest requirements, another entrant will be selected from the remaining eligible entries. In order to win, the selected entrant must correctly answer unaided a mathematical skill-testing question and will be required to sign a standard release form. If the selected entrant is under the age of majority in his/her province of residence, his/her parent or legal guardian must read and accept these Contest Rules. Failure to answer the skill-testing question correctly, comply with the Contest Rules or sign and return the release form within two (2) days of receipt will result in disqualification and another entry will be selected until the Prize is awarded. Prize will be delivered to a Canadian address of the winner’s choice within (7) business days after prize has been awarded.
4. PRIVACY By entering the contest, entrants consent to the use of their names, city of residence, photograph, voice and/or image for publicity purposes in all media used by Public Mobile, without payment or compensation. Entrants agree to TELUS’ use of the entrants’ personal information that may include contacting you regarding limited time offers, promotional offers and/or surveys. Full details are as described in Public Mobiles’ privacy policy located at publicmobile.ca/termsofservice.
QUEBEC RESIDENTS
Any litigation respecting the conduct or organization of a publicity contest may be submitted to the Régie des alcools, des courses et des jeux for a ruling. Any litigation respecting the awarding of a Prize may be submitted to the Régie only for the purpose of helping the parties reach a settlement.
6. OTHER All entries become the property of Public Mobile. Public Mobile assumes no responsibility for lost, damaged or misdirected entries during the contest period, for any problems or technical malfunction of any online systems, servers, access providers, computer equipment, software and failure of any e-mail or entry to be received by Public Mobile on account of technical problems, traffic congestion on the Internet or at any web site or failure of handset or mobile web browser. Public Mobile reserves the right, at its sole discretion, to change, cancel or suspend this contest without prior notice. Entries are subject to verification and will be declared invalid if they are mechanically reproduced, forged, falsified, altered, tampered with, not in accordance with Community standards or unlawful in any way. Entries submitted by unauthorized means will be disqualified. In the event that it has been determined that an entry has been made in an manner not sanctioned by these rules and/or an entrant has submitted more than the number of entries permitted by these rules, the entrant and all of his/her entries will be disqualified. Entrants agree to abide by the contest rules and the decisions of the contest judges, which are final. This contest is subject to all applicable laws and regulations.
That would be difficult, rhere would have to be some kind of link to the username and all your info, so as you type in your used name it would flag it as "do not use personal info eg. ph, name, sim...etc.
Thanks @darlicious, I hope they really consider including it in the forum updates, whenever that may be. Also thanks for mentioning birthdates, thats a big one I missed =D
@fujiyama You have come up with an excellent suggestion for public mobile to implement in their instructions when setting up a community account. Alongside a warning about sim jacking and fraudulent ports a strongly worded notice about avoiding the use of full names, phone numbers, birthdates and other identifying personal details for community names would go a long way in helping prevent fraudulent ports and the ensuing financial disaster it can cause. At the very least it would make new users aware of this serious issue and give them a reality check on their overall security of their personal information and related accounts.
Agreed. Then to add a final confirmation somehow upon porting. Not just a notice of the fact and then having to contact the moderators and what with their delays the port is done which is in effect a negative option. It should be a positive confirmation. Always default to no. It should never have been allowed to default to yes.
Apologies if this has been suggested earlier in the thread, I haven't checked back in a while.
I think there needs to be a big flashing warning or some restrictions to prevent people from using ANYTHING related to their personal info as their community username. Examples I've seen include: first/last/full name, phone number, sim card number, area/city/town of residence. (Haven't noticed street name or PM account number yet lol)
A large portion of customers who are attracted to PM aren't tech savvy enough or are just really confused by the customer support model here. That's why I've seen so many "bad" usernames, posts revealing all sorts of personal info and also reports of sim jacking here despite being a relatively new member.
Which makes these forums a perfect place for hackers to gather info, funnily enough.
Just create a few templates and allow people to test drive them, and then vote on which one they like best. PM knows what features people have been asking for. For me, I like simplicity. For others they might want more control. But the reality is you can do whatever the heck you want, and so long as the price points are kept affordable then you'll have a client base. Maybe some people care about what colors and fonts are used, but yeah. Just do what you want to do as I strongly believe you already have a plan. Just whatever you do please do not break stuff, especially when you are shorthanded due to Covid-19.
My wife will be enjoying it - spent most of it already, getting a couple of books from Amazon..... not to read, mind you, but to CUT UP the pages, to use in her scrapbooking crafts!
A seller's forum letting people sell old phones so that people don't buy phones off Kijiji or marketplace only to have it blacklisted when it's reported stolen (like just recently happened on a post)
To deter these types of sales...maybe a criteria? .
Like..
Active account in good standing for 6 months or year.
Active on community forums for X amount of time
X amount of posts
If a seller meets the criteria then they're allowed to post in the sellers forum.
Hey, not a bad idea..... and to go along with above criteria, do as the Hardware Canucks forums' Buy & Sell works, and folks selling would have to include a pic, or pics, with their forum username on a piece of paper, including the date. That, and there'd have to be a disclaimer, that if said deal goes south, Public Mobile has ZERO involvement, because sooner or later, a deal would go bad, and the person that got screwed over would be whining at PM.
Thanks public mobile the e-gift card will come in handy. It's a nice bonus after being unable to register for a community account for so long. I just might give this community a second chance.
Well, it's not like you being unable to register was OUR fault..... 😉🤣
Thanks public mobile the e-gift card will come in handy. It's a nice bonus after being unable to register for a community account for so long. I just might give this community a second chance.
@justicebeans Nice win on your first contest entry....now you can put $50 gift card towards replacing your lost phone. Maybe if you are really nice and give me a foot rub I'll let you use my gift card too.......my Valentine.
Yeah, @justicebeans , get those hands warmed up, and while you're at it, beg for forgiveness, for losing that A5 Pro! As for using @darlicious 's gift card, FUHGEDDABOUDIT....... that's been earmarked for "Max Snax", for Marcus & Minty! 😉🤣
@justicebeans Nice win on your first contest entry....now you can put $50 gift card towards replacing your lost phone. Maybe if you are really nice and give me a foot rub I'll let you use my gift card too.......my Valentine.
@Tiana_V & @Alan_K A hearty MUCHOS GRACIAS to the two of you, and Public Mobile, in general, not only for holding this contest, but for all the other incentives you throw our way, and HOPEFULLY implementing at least some of the suggestions to make this service even better!!! 😀
Thank you to everyone who entered for your great suggestions! We'll be taking them all into consideration as we continue to assess how we can improve the Community for you. I'm happy to announce the winners of this contest are @RobertQc, @CannonFodder, and @justicebeans ! Congrats on winning and thank you again to everyone who entered.
Thank you to everyone who entered for your great suggestions! We'll be taking them all into consideration as we continue to assess how we can improve the Community for you. I'm happy to announce the winners of this contest are @RobertQc, @CannonFodder, and @justicebeans ! Congrats on winning and thank you again to everyone who entered.
Stay safe & healthy!
Tiana
Congrats are three of you. Don;t spend it all in one place.
