I think that the Board needs to be given a Simplified form
as well as Coloured coded, what's correct, and what is incorrect
Have everything in regards to Porting over a Line to PM Under How to transfer a line from a different carrier to PM:
Name of Owner of A/C
Pin
Address
Reminder for people who maybe deciding to join PM to check IF their Devices are compatible, from LTE Data compatible to Min Band 5/Band 2( 850/1900 MHz)
Reminding people to purchase a Sim prior to porting process
Everything in regards to Self-Serve Portal it's own
Listing what the Self-Serve Portal is and each function
Plans and Add-Ons, it's own, and that should be self-explanatory
Phones and Listing what the BANDS PM/Telus uses, so that people know what to look for
Telus Mobility LTE Frequencies and Bands:
700 MHz Band 12, 13, 17, 29
| 850 MHz | Band 5 |
| 1700/2100 MHz | Band 4 |
| 1900 MHz | Band 2 |
| 2600 MHz | Band 7 |
Also, perhaps specifying HOW to Set up APN Settings, sometimes people may have issues and that this requires STEP-BY-STEP Specified instructions, INCLUDING Tethering, explaining what tethering is and all that
Rewards and Loyalty, the current way it's set up, that's easy to follow
Troubleshooting
Listing the MOST common issues and solutions, that could help keep the community efficiency effective for the more complex issues where quick fixes might not be available
Feedback
There needs to be more of a feedback toggle, so that this could be key to seeing what people like, what works, what is not, and what can be improved
Suggestions/Lab
I honestly think that this should be brought back, to see what people are looking for
Perhaps even PM having a Monthly or Bi-Annual Poll on what people wish to see
This way, at least PM/Telus can see and absorb greater info, better way to make PM better Brand in some way
Lounge
This is great to keep, perfect
How to purchase an Add-On
This is by far a Necessity, people may get confused on the procedures, I had that happen myself a few times, so this would be great to have
Having an Important Bulletin when Important info
Oracles Thread
This explaining what an Oracle is and responsibilities
Moderators
Explaining this too vital
How to change plans and what difference between plan renewing at automatic Renewal cycle vs Proactive plan renewal
Suspension of plan, explaining in detail when a plan is in suspension and clarifying that when account goes into suspension, people have 90 days from the day plan FIRST went into suspension to top up their account and renew plan, OR, after the 90 day period, on the 91st day the A/C is Permanently closed and is therefore deleted fro the system and the Sim is no longer useful as it's now invalid and a new Sim required
F&Q also important
