Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Do public mobile participate in national alerts
Hello, I use the AutoPay option, but my plan didn´t renew. My payment didn´t go through, even though there is more than enough money in my account, what is going on? I´ve been without internet / phone all day. Also, in November I bought the US add o...
Hello, I wonder that 500 MB reward may apply for an existing customer or just for a new one?
Hi I purchased a $10 USA roaming add on last saturday ... online ... funds have been paid ... still no activation. ideas ? I have followed the robots system no success. When attempting to call we get a message that says we need the $10 USA roam...
Hello, I am not able to get data working yet. I have manually entered APN settings. Phone is an Asus zenphone max plus. Done a network reset. Data Works on secondary bell sim. Still does not work with bell sim removed. Tried sim in both slot 1...
Please carefully read the details carefully before saying its normal. I have searched through this forum and read 100's of "plan expired" topics and I canno't find even 1 mention that resembles the same issue I am having. My next due date is not unti...
So before i added the 35$+tax to my account there was a 10$ bonus still in my account, but after i added a visa debit card and deposited the 35$ the 10$ bonus is gone so me thinking i would just have to choose the 45$ plan,knowing i would have to lis...
So my auto-pay didn't go through, but my phone number is still working, but data isn't. Right now my account is showing Available Funds: $35 as I tried to manually make the payment that was due but didn't go through for whatever reason. It looks lik...
I purchased an add on for $15 (US Roaming+500MB) . I am on a $30 monthly plan. But the add on is not working .
How do u help people to receive bonus
i dont get it, i have been trying to register in order to create a account but freaking system not accepting it???? I have received the code on my phone, keyed in and did all that but freaking thing didnt go thru and now freaking system tells me th...
Hey guy, I have a question about changin plans/double payment. We went to addon a couple of things becuase we are going to be in the US for the month of April. The regular payment of my regular plan came out Feb23. I then changed the plan by mistake...
I am unable to send a private message. After I joined last August, I had a problem and was able to get it looked after by sending and receiving private messages. When I try to send one to the moderator team today, I get a message “searching for user...
Hi, I am a new customer to Public Mobile since early February 2019. Everything was working fine and until yesterday when I lost cell service. I have the $30 plan which should have unlimited texts and Canada calling. I am not getting texts and was...
Hi I purchased a US roaming package and am in downtown Pittsburgh, PA.I can make outgoing calls and I call see they are logged to my account. However the calls are dropping after approximately 29 - 45 seconds. Also someone from Alberta tried to call...
Hello who do I contact to transfer number from pc mobile. In the sign up it said to pick a new number then contact after to switch number thanks
Hi everyone,I switched from Virgin to Public two days ago and my phone number was not ported although I provided all the information required. I have read all of the advice on previous posts, and nothing has worked. I received a message asking me to...
When I try to call, out a message comes on saying I don't have calls on my phone. I signed up with PM in December and I've received this message 5 times now. I got the $40 package with data, call, and text. Why is this happening? I count on it workin...
Hi, I'm excited about coming over from telus, but I need to figure out a few things first.1) I want to keep my current phone number, at what stage in the process do I do that? After I have a SIM card and a plan activated? 2) I have a small device b...
HELP! I switched to Public Mobile almost 24 hrs ago and although I can make calls on my phone, I can’t receive calls, it says my number is not in service and everyone I know has tried test calling me repeatedly. I removed the battery & powered things...
Hello, I have been having issues with calls where I have good reception 2-4 bars usually LTE, but the other party says my voice is cutting in and out. I can hear them just fine, but they say they're having trouble hearing me. It's happened with var...
The number changed on the credit card I used to make automatic payments on my self-serve account. I haven't needed to log into it since it was created, and I don't remember the credentials aside from the email address used. I could use some help.
Just perused the add-ons and noticed that the only text add available is for a fixed 10 day only US roaming. Is it possible to get a text add on similar to the Voice and Data add-ons?
If a plan does not have voice minutes, is it possible to add on minutes?
I am in the rpocess of assisting a relative from Newfoundland switch to PM. She lives in Newfoundland and we are ordering her a SIM Card. She doesn't have a credit card and PM uses payment vouchers. Ther is no Londong Drugs, no WOW, no K-Mobile, no ...
I just found out aside from my current account, my other account is also missing the 10$ credits. Does this happen only to me, or someone else has the same issue?Since I clearly remember the credit should be applied at the beginning of the month.@CS_...
Hi There, My friend referred me to Public Mobile. How can I get him his referral credit? Or what should I tell him to do to get it? Thanks in advance.
how do i change my number over to a new sim card after losing my phone
Hey guys.I'd like to know how do I get a refund for a 30days plan that my wife signed up to.The service was good for 2 days and then it got cancelled/deactivated for some reason and nobody seems to know why.In my wife's Self-serve account the service...
@Team_Moderator, Hello, I purchased 3 sim cards today for 3 different phones, when I first put in the sim information for the first card I accidentally pulled out a different sim card and put it in my phone. I easly just put in 'change sim #'. No pro...
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