Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! how the rewards money works?

Hi,just got a question about my rewards on my plan, i got my public mobile number activated early this month ( 4th of Fed.) and got all the rewards( 2$for auto pay and 10$ for friend refered in my reward account), and i checked my back statement that...

New activation

Trying to activate a new phone have followed all the steps I think and it does not seem to be working. Does anyone know how to get this set up properly (moved to Getting Started category by computergeek541)

Resolved! No sim after activating PM by porting number

Hi,today I activated PM sim and also requested to port my number from Rogers. my Rogers sim has no service but my PM sim shows NO SIM. I tried restarting ting multiple times. I tried multiple phones. Iphone 6, iPhone 8. No difference. account shows ...

Resolved! How can I get a number of my choice that is not taken?

Hi guys, I had a number before and I want to get it back. I called to check and it looks like the number is not in use. How can I check and get the number back if it's not in use? Thank you

Resolved! I am set up for auto pay

I am set up for auto pay with a $40/ month plan _ on my last cc they charged me $42.56~ it should be $38.00 ~ what are the extra charges?

Re: Change the number of rings before going to voicemail

When I call myself to get the voicemail number all that happens is I go directly to voicemail Moved by mimmo to its own thread

Resolved! New Promotion and new customer

I have a relative that is coming to PM in the next week or two, and is interested in the:$30 30-days 3G 500 MB Data⁴ at 3G speed BONUS 500 MB with AutoPay UNLIMITED Talk Canada-wide UNLIMITED International Text and Picture MessagingVOICEMAIL & Call D...

Need help getting username Forgot self service login username for another number

Hi, can a moderator contact me retreating username/email address associated with another public mobile number I have? Thank you!

Resolved! $10 OFF Promo

Hi, My friend wants to port his number to Public Mobile. Please let me know the procedure how to port his existing number to Public mobile & how he will get $10 OFF Promo for 6 months ? How long it will take to port the number ? 2nd thing, if he...

Credit promo

How do I get it and how do I get ahold of a moderator

Data suddenly stopped working

Hi long time user of PM never had any issues- two days ago data stopped working received text from PM saying I was at 95% usage of my plan so I sent payment to top up my account (am on auto pay every three months but I topped up early) account now in...

Charged twice

I thought I was set up for auto pay but I guess I wasn’t so my phone was “suspended” I went to add the amount owing and it said there was an error however it appeared that $4 had been added to my account vs the $60 something I had typed in... so I re...

Resolved! Refer a friend

I signed up with PM at walmart today, The rep did not ask me about refer a friend.Is that possible to enter the phone number of my friend

Heads up text for payment

So I got this text as I'm sure we all do. I searched for prior discussion about it and found a Martin - Legend thread about it hinting at some kind of change in the system. Well...it hasn't. So I'm wondering that with some customers coming on saying ...

Resolved! Sending and receiving pic mms using data

I have 2 phones on the $30 1gb plan, but noticed sending and receiving picture messages are using little bits of data each time when I check usage online it shows they are indeed using my data?

Resolved! Data not working.

Hello everyone hope you are all doing well. This my first day and it's not starting well. I have 8gb with my plan and i try to use some dataIt's telling me that i'm off line. Not sure what to do to make it work.I'm this close to go back with virgin.

Resolved! I need to unlock my online access. How I can reach the support?

Change Plan/Proration

Hi. I want to change my plan from $40.00 to $50.00 asap. Ruth Moved by ShawnC13, made own topic

Activation Issue

Currently unable to activate... who can I call? *611 not working either

Resolved! Payment Problem - PM won't take my card as payment

Hi, I'm trying to pay my balance due. I have autopay turned on but I didn't get a chance to put money on my card until this afternoon after Public Mobile's auto pay kicked in. I had enough on my card for it to take some money but not all. So I we...

No Service, any areas of the Network down right now?

Several attempts to add valid credit card

Hey Community, I've recently closed my visa/debit account and have been trying to add my credit card to the account but it keeps coming up with a notification "unable to process transaction. cancelled by credit card issuer" however I use this credit...

Autopay

Why hasn't my credit card been charged when Autopay is active? Now my account is suspended.

Resolved! Still confused about Add-Ons for US travel

I will start from last November, we were heading to Washington and I thought I would purchase add-ons so I could just ‘try it’ to see how it would work out, for when we go to Florida in March.What I purchased according to my payment history was as fo...

Resolved! Get phone number back

I accidentally ported in a wrong phone number, and want my old public mobile number back. Is that possible?

Resolved! account rechrge

I am unable to recharge my account even have available fundrecharge date showingv is 11feb but i already use my my usage minutesnow no voucher or credit card but have available fund

Resolved! question about community reward

For example, top 5%, 10%, 50%, will the corresponding rewardgiven once on the month that the user achieve one of the level,or it will be always given once it's achieved,or it will change every month depends on the user's current level?

Resolved! Can’t receive phone calls

I just set up an account with PM and I am using my old bell phone number. I can send text and make phone calls but cannot receive calls. After I unlocked my phone and set up my account I received a text from PM telling me to acativate my sim witch I ...

Resolved! Trouble activating new SIM

Hi @CS_Agent I just signed up for Public Mobile and recieved a text that says: "Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to publicmobile.ca, click Contact Us and complete the SIM...

Resolved! Puk code

I need my puk code