Community

Resolved! Changing a phone number from an old phone

Can I change my phone number to a number on my previous phone? 

Resolved! why does billing time zome not match your area

my billing cycle just cycled and i used up a bunch of data because it was going to reset my usage back to zero for the next month.. now i notice that it put the majority of my usage on my new billing cycle because it counts everything in the eastern ...

Resolved! How to set up Voicemail?

How do I set up Voicemail?

Resolved! PHONE NOT WORKING - Urgent

I brought a phone number over since  yesterday (7/1/2020) still that phone is not working since joining Public Mobile.Please have a look at into it (647) [deleted for privacy .. Luddite]IME # : [deleted for privacy .. Luddite]   IME: [deleted for pri...

Resolved! Samsung galaxy a20 compatibility?

My husband wants to switch to PM (I've been using PM since last year) His phone is a Samsung Galaxy A20Model SM-A205W I am not very knowledgeable about cell phones, and the phone is not listed in the compatibility checker!  Thanks for your help! 

Resolved! auto pay NOT WORKING

 I have had the same card  attached to my account since opening it 3 months ago  the first psymenfxwas the second payment was fine so why now in the third month  is my autopay not doing its job and bc of this happening I now have a suspended account ...

Resolved! Been out of country since november

Hi everyone, been out of Canada since November, I kept my acct topped up every 2.5 months so won’t lose my number.  Just got back into Canada on Wednesday, got a new SIM card as my phone got stolen 3 months ago, activated the sim yesterday can’t mKe ...

Resolved! Invalid SIM

I tried to activate, though it told me my SIM was invalid.

Resolved! Haven't received Sim Cards

Hi Everyone; I received an email on Wednesday from PM saying my Sims are on the way. Not quite sure how long they take to get here but it's been a week. Is this normal? Regards,

Resolved! Switching from Freedom account that has two numbers on file

I am currently looking into switching to Public Mobile from Freedom Mobile. My current account in Freedom Mobile covers two phone numbers and I only want to port one of them to PM without interfering with the other phone number on the account. If I s...

Resolved! Switching from Rogers prepaid to PM

Hello, I just activated with PM and I'm happy with the service after just over a month. So I'm going to switch my wife over to PM very soon, as the end of her billing cycle is approaching. Her phone is on a month to month plan with Rogers.  I know th...

Resolved! Phone Compatability

Is a Samsung A70 compatible with Public Mobile? It does not appear to be one of the models in their drop down options when checking.

Resolved! Added funds to an expired plan but need an add-on.

Good evening,  I am new here but really enjoying Public Mobile so far. So my problem is I just reactivated my existing plan, which turned out to have been expired. However, I also really need to add an international calls add-on but it won't let me s...

Resolved! Re: Top up

My top up pin isn't working 

Resolved! How do I remove my credit card info

Resolved! SIM card and phone plan

Howcome you have to set up your sim and your plan at the same time? Why can’t you just do them separate? I’m out of country and tried to set my SIM card for when I’m back and it would only let me if I activated my plan  

Resolved! Referral codes

Has anyone ever been able to change their referral code? 

Resolved! Question

I'm signed up for auto pay 50.00 plan.my account topped up but my 8g data did not.

Resolved! Referral Credit

I used a referral code when I switched to public mobile. I am supposed to have a $10 1 time credit for using the referral. It does not show as a credit. How do I get this credit?