Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid my account 2 days before due date with pin # and received confirmation. Yet my account was suspended on the due date. Has anyone else had this issue...I'm very concerned that this could be a recurring problem.
Hello Everyone. I hope someone can help me as I am stumped as to what to do about this. My aunt gifted me her old phone (Samsung S6 edge+) when mine started to go on the fritz. I got it factory reset and everything but when I went to put in my publ...
"From Sept 23 – Oct 06, 2019 refer your friend to Public Mobile and both you and your friend will receive a one-time $10 account credit! See the Community for more details."Cut and pasted the above - but can't seem to find the rules.Somewhere I think...
Browsing is fine, but when I need to send an email out it goes into Gmail's "Outbox" folder and it continually has a status that goes from "Sending.." to "Queued." Do I need to set something up?
Hi,I ported yesterday a number and it became active on PM SIM. Then I called Freedom Mobile to pay off all outstanding amounts and cancel the account. It was vaguely mentioned that they will port my number back Freedom. Now I see that I have PM numbe...
My plan is 45.00 a month why is my account being charged 57.50 to be topped up?
I’m new to public and just came on line...After reviewing my account I see that I was not put on the account which I purchased at the time . I came to Public because they offered a new plan which included calling to and from the U.S. I had ordered th...
My texting messageing isn't working. I set my own phone up last night through you guys and it lets me make calls and my data works. But texting doesn't work. I can't receive or send text messages and I'm not happy about it at all.
I got $1.00 but not $10.00 Sept 30 2019
Data is not working on my wife's Polaroid A500 phone. Looked at the APN settings for Public Mobile, all correct. But the option for PM is not selectable! Please see attached screenshot. Does this mean the phone is not compatible? No problem with phon...
Do I still get referral rewards if I activate a new PM line for my wife using the same credit card I have for my PM account? I already have auto-pay in my acount, can she still get the auto-pay reward if I set-up auto pay for her using the same credi...
So right now I can't know for sure if the phone my brother in-law has is compatible with PM as checking through IEMI is no longer available through the PM website. The best match I have on the website is "Samsung galaxy express prime" while my in-law...
Am a bit confused. I have read to top up (fund) account BEFORE you order an add-on. When I first started a few weeks ago I ordered the 500 minute add-on and it took me to a screen to pay for it AFTER I ordered it. I do have auto-pay and my 500 mi...
Hello there seems to be a problem with roaming to th USA on my account. my wife is also with public mobile and I loaded her account without any issue. It is working for her. yes, I loaded money in my account and then added the add on. Yes the add on ...
Is it possible to get referal bonus afte my friend already active a line? One of my missed to mention referal at the time of acrivation
Help, new to public mobile, followed all the steps, asked to use my current Telus number, and then when I completed the payment screen, I got a message saying “the page you are trying to find does not exist or invalid link??” Pushed back and the had ...
Can I activate old sim? If so how can I do this. I would like my old number back. Hadn't been used for about 5 mths due to travelling overseas!
Hello. I have a plan which I built myself and it consists of unlimitted talk to the United States and Canada, unlimitted texting and 500 Megabytes of LTE data. My room mate wants to get her own phone but this plan does not exist. what is the closest ...
Just trying to figure how to auto pay
Hey Everyone!I am interested to join PB. I currently have 2 lines from Freedom mobile. They are under 1 account number. How can I port only 1 number to PM? TL;DR: Have 2 numbers under 1 Freedom mobile account. I want to bring only 1 number to PM.Plea...
Does PM do per line or per account? My husband and I both have phones but different online acts but same bills. If we exceed the plans credit on one line does it go to the second line? He he has the $45 plan I have the $30 plan
Hi there, I pay $40.00 /month for unlimited talk and text also 4.5GB of dataMy plan will expiry and restart October 11th 2019, however in the past when I have put money on my account BEFORE it ends, nothing happens. Is there a way to put money on ...
I have been using Public Mobile for almost 3 years now and I am trying to get my parents to switch over. I went to make a plan for them and found that the site has changed and you can only choose from pre-paid plans now. When I purchased my plan, the...
How to prevent phone scammers calls, last three days I got a bunch of calls. Thanks
I’m going to the USA and expecting an important call from a doctor while I’m there. I bought the 10 day USA talk and text plan. Will the doctor be able to reach me calling my usual cell number? Does she have to add a 1 for long distance?
how do i pay
I entered the incorrect IMEI when opening my Public mobile account. All other information was correct and I can make calls and send text, but all incoming calls go to voicemail. How can I change my IMEI?
