[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Friend's referral code got missed
Hi, is there anyway to add the referral code from a friend after I have activated the phone and signed up? I didn't see anywhere to put the code, so I must have missed it when I activated my new plan. Please help. Thank you.
Resolved! Did not get $10 credit from referral code
I used a referral code from my friend while activating the sim as instructed but did not get the $10 credit as said. Is there any way to check why I did not get the credit and any way to get the credit now?
Resolved! Slow MMS
I've received 2 text messages, each with a photo attached.They are taking forever to download. In fact, neither has come through after 5 hours of downloading. Data is on wifi throughout.Is this normal, or a data issue, or a lte issue, or a PM issue?
Umdigi
I am considering buying two different models of Umdigi phones and am wondering how compatible they are with Public Mobile and which one would be more compatible. I am considering the Umdigi A3X and Umdigi A3S. Thank you
Missing something
Hi I am wondering if I'm missing something with the suspension service.It's like this: my phone was stolen, so I suspended my service. In the next day or so I bought a new sim card and new phone. I put the sim card in my phone and then reactivated my...
Resolved! Checking Phone Compatibility
Quick question to make sure I have this right and do not accidentally give anyone poor advice.When I check my phone for compatibility on the Get Started link https://www.publicmobile.ca/en/bc/get-started it shows the below information. When I see th...
Resolved! Blackberry Q10 SQN-100-3
Will this model of the Q10 work on Public's network?
Updating CC
Tried several times to enter my new CC info without success. System always comes back telling it was not able to process the new info. Please advise. ThanksPSchreyer
Resolved! Phone not receiving
My phone is not receiving calls.i can call someone but in coming call goes to my voice mail,can someone please help me
Invalid sim
I entered it the first time and it took, but before I summited it, I had to change the email address. Then when I went to resubmitted, it said invalid sim....please help!
Samsung Galaxy S20+ MMS issue
Hello just got this phone i set up the APN no problem but i have my data turned off while on wifi and it wont allow me to receive or send multi media messages any suggestions to fix this?
Invalid SIM card Network locked sim card
Hi, I just received my new sim card inserted and activated it and created account but I can't access my settings as it says SIM network PIN blocked Enter SIM network PUK. What is the PUK?
Showing only 1.5 GB ($35 Plan with AutoPay)
Under My Account, I see it showing 1.5 GB of data but I should be getting 2 GB as I have AutoPay setup. Is it 2 GB and the system only shows 1.5 GB? Regards,
Resolved! Service Cut off
Why when I am on autopay with sufficient funds to cover the payments.So if tomorrow morning I have no service I will consider that you no longer wish to provide me with service and consider the account closed
Resolved! APN
Hello Community, What is an APN? What are the defaults on an APN? When do we use them? Eliza5
Resolved! Upgrade to iPhone 11 Pro Max from iPhone 7 Plus
How do I transfer information from iPhone 7 Plus to iPhone 11 Pro Max? Do I need to buy a new chip from PM or do I just move the one from the iPhone 7Plus? What do I do first?
Notification - $15 plan - Outgoing min
Incase anyone is curious. If you're on the $15 plan which includes 100 outgoing minutes. Public Mobile will send you a text message from 611 when you have 10 minutes left.
text saying I've used 75% of my data
I changed my plan on Saturday from 250 MB to 1 GB. I received a text today saying I have used 75% of my data already but I haven't even used 250 MB. Can someone direct me on what I should do?
Incoming international calls
Dear all,I have been having problems receiving international incoming calls from USA. Initially I had my family members to call their providers to have them add the area code 672 .. soon after all was ok for a couple of months and now again the same ...
Forgot Password and Security Question Response
Hi, I try to log into my Public Mobile Online Account and I forgot my password and then it asks for a response to the question. I have also forgotten what response I gave when I opened the account. How do I get this issues resolved so I can log into ...
Credit card
Autopay will not accept my credit card
Resolved! Changing a phone number from an old phone
Can I change my phone number to a number on my previous phone?
Resolved! why does billing time zome not match your area
my billing cycle just cycled and i used up a bunch of data because it was going to reset my usage back to zero for the next month.. now i notice that it put the majority of my usage on my new billing cycle because it counts everything in the eastern ...
Frustrated (and relieved)
TL/DR: I wish I had been told earlier of sale.I checked in twice yesterday and again this a.m. to see if there were any deals reported from PM or Canadian Cell Supplies or elsewhere, and nothing showed up in the Community discussions.On the off-chanc...
Resolved! How to set up Voicemail?
How do I set up Voicemail?
