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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

cant make or receive calls

I cant make or receive calls since yesterday.When I'm trying to make a call it says: "you dont have an active long disatnce add on!!! and this call is not covered by your plan!" I'm on Auto payment and I could call the same numbers every day.

US roaming did not work

Hi therewe bought the add-on for US roaming talk and text and it didn't work!!! We were only across the border for 2 days and we couldn't get it to work. Can you please refund the $15. This was for the time period of Sep 30-Oct 3. thank you!

Resolved! Setting up voicemail

Does setting up your voice use any of the minutes on your plan?

Wrong email address on phone set up

I referred a friend to PM and on registration at Walmart a digit was missed on the email address. How can that be corrected? Thanks.

Resolved! my data is not working :(

Hi teamcurrently I was activating public mobile which is unlimited t&t with 500mb+500mb data.I already checked APN but still not working.T&T are working well. I dont know what happend.Please check my data statusthanks

Resolved! Plans

Hi. I am comparing the Public phone plans and have a couple questions:- Does the "unlimited" talk and text in the $60 plan include long distance (so that there is no long-distance add-on required)?- Why do the $25 thru $50 plans have Unlimited INter...

Resolved! $10 plan

no $10 plan listed today - is it gone forever? I was attracting a lot of interest for using it in smart watches

Resolved! Changing plans

I changed my plan on Sept 16th to the $60 US Roaming plan. I went to the US a weekend in Sept and now I'm going to the US this upcoming weekend. How can I see how much US roaming data I have left for this week's trip?

Outside of Ontario network issue

Post moved to Plans and addons by StoneChucker.

Resolved! Outside of Ontario network issue

Hi When we travel outside of Ontario is the network speed decrease or we can use LTE as it states in our monhtly package? Are there any other additional sms,call charges? Thank you

Autopay payment

Dear Sir or MadamI have set the Autopay and there is a task for my bank account that the pre-authorized payment must exceed $50. Now there's $10 balance in my SIM card and Plan for 30days is $40. And I found add-on need to purchase immediately. So ar...

No Service in Kamloops

I'm receiving a "no service" notification on my iPhone. Account is in good standing (zero balance owing) and I've already tried rebooting. What's going on?

Stonewalling

Being fed up with poor service, I am trying to leave public mobile but after many delays and push off, they refuse to release the number. how do I get my number.

No Service

Me and my wife are experiencing "No service." Both of our accounts are in good standing. What's the problem?

Invalid SIM card

I am trying to set up my account online and I keep getting an invalid SIM card message. Do I need to go back to the store to fix this? I have already tried several times, logged out, refreshed, etc.

Resolved! Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus

Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus Does this plan have canada wide minutes and canada wide data? Are all new plans Canada wide?

Resolved! Promo Data and Switching Plans > will I lose my promo data?

Hi All Just a quick question related to the promo data that I recently received in my account. I am due to be switching plans (moving up to a better-different PM plan) very soon and I am just wondering if the recent promo data that I received will re...

No connection

I bought. A $10 public Mobile SIM card I followed all the instructions and now my account is active. my new Motorola G6 play cell phone does not recognize that there is a SIM card or a network. I have been trying for 4 days now. I went to a kiosk whe...

Payment

Why did my credit card gor charge for month of september when i didnt sing for auto pay?I need to cancel/close this account since i dnt needed for october. How do i do that and get money back if possible? Thank You

Resolved! 2gb bonus with 60 plan

I'm asking for a friend who is considering. She's looking for 10g plan. Now I know that this one has 2gig I suspect USA only, but I'm hoping it's North America so it can be used in Canada as well. Can anybody confirm? I suspect it will show up as 2g ...

Resolved! Using phone in the USA

I'm on the $40 plan and I'm going to the USA for 2 weeks this month - do I buy the $15 international add-on in order to be able to make calls when I am there? What happens with data roaming? Thanks, Sarah

Resolved! Changing phone number question

I am getting calls from telemarketers. Is there a way i can change my phone number and keep my account and rewards?

International SMS and SMS

I have had zero issues then suddenly last night I cannot send international texts. I receive a Telus error 38 code. Sending SMS to my sister or daughter who live in the same city as I do and it will take 5-7 mins to send one then the next SMS sends i...

Public referral compliment

I really like the referral strategy you have on publicmobile. There are people on my local buy and sell that sell your sim cards and ask for the referance. A very good word of mouth advertising strategy

Resolved! Added US roaming text by mistake instead of talk and text, can it be changed

Hello, I added US roaming text by mistake instead of talk and text.Is there a way it can be changed?

iMessaging not working

We're new to PM and iMessaging does not seem to work well on our 3 iPhones (iPhone 8, iPhone 6, iPhone 5). 2 are on $15 prepaid plan and 1 is on $10 prepaid plan. All of them are on latest iOS and we have tried resetting and rebooting, and even try...

Resolved! Payment

I have a $25 plan each month. I receive:- $2 off for referring friends- $2 off for auto payment- $1 off for loyalty.I should pay every month $25. But each month $23 is taken off my bank account. Should that not be $20??

Resolved! PM App

I have only read a few posts so far. Has there been any discussion of a public mobile app? Does that defeat the purpose of the Public Mobile service

invalid sim on i8

Hi everyone, haven't been on the community in a long time and glad to see it's still thriving. My wife is having issues with regards to her service and keeps showing invalid sim and having to reboot the iPhone 8 she has been using for a while with PM...

Some texts send, some don't...

Hi, I'm having difficulty sending texts. I can send texts to some people on my contacts list, but not to others. I have tried changing my APN and have pulled my SIM card out and put it back in. No joy. Please could anyone offer any other ideas? Thank...

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