Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to log into my self serve account, but it just would not let me log in!I've tried to change my password multiple times, and have successfully done so on each occation, but when I input the new password, it still give me the same log in attemp...
I started a new account last week and my credit card was billed twice for the initial payment amount on the day of setup. The additional payment amount is not showing in my account history. How do I arrange refund of the incorrect charge? Thanks,D
UDPATED: I changed all mentions of deactivation to plan expired. ----UPDATED AGAIN: I solved this by making my payment using a DIFFERENT credit card from the prompt on the Plan page. I'm not sure why it was rejecting my main credit card, possibly bec...
Before, I type in community.publicmobile.ca to access the forum, which (and currently) redirects to the main page. However, today my Chrome https'd the domain andChrome warned that the SSL certificate is invalid (Domain mismatch, the certificate is i...
Hi, I need to check where my rewards points are being used for. I should have got more than what I see in my balance. How do I go about this request?
i did a late payment 6 days ago but my phone still is suspended. how long does it take?
Hi when making a call i get a message 8um1 my call cant be completed any one know what this could be
Perhaps I’m the only one that is in the dark regarding USA roaming. If I were to add on a PM roaming option would I then-while in the USA be able to use my phone for voice and texting just like in Canada?
can't get past eligibilty screen. PM number is active. Telus number is active. Tried using different browsers and computers, with same results. this is what I see every time: We were unable to transfer the phone number you entered. Try one of the fol...
So I was like into my account last night checking plan options and making sure my info was up to date after a mont recently. Look sorry short is that people calling me are getting a "number not in service" message, but I can still make calls. Looks l...
I can’t get past the “check eligibility” page when trying to port a Koodo POSTpaid number, help!
I am unable to make a profile on more than one phone because when I try it is telling me That I am already profiled. How do I get access to both phone accounts?
Hi. Beside the abvious, I was wondering what the differences are between the following two plans.? the second plan, with the same $fee, seem much more comperihensive. Am I missing anything?Thanks. $25 30-days UNLIMITED Talk Province-wide²UNLIMITED...
I was wondering if anyone using Public Mobile in Fort Erie, Ontario roams automatically over to the U.S. ??
If International texting is part of your plan, then how do you go about doing so to, for example Germany??
Got a sim card how do i get a phone number
just activate the pm sim card can call but dont receive the call cant go on internet now
Hi, i can't remember and recover my email address. can someone help me with this issue? i'd greatly appreciate it. thanks alot
I switched to Public today. When I send a text message, it comes up displaying my email address instead of my phone number when it is received. Any suggestions of how to fix this?
I am locked out of my account, I forgot my password and cannot reset it without getting the notice "You are locked out of your account contact Public Mobile" I can't pay my bill and I have important calls to make to America.
I set up a sim card and put in my visa number but on the last page my screen timed out and it said validation error. I tried a few more times and on another computer with no avail. I did get an email confirming I was set up and I was charged $44 on...
I have 2 phones that I want to sign up with you. I just received my sim card today for the iphone and going to sign up for it now. Also I had a pay as you go plan with Rogers, now I have not added any money and the time is gone. I want to know if...
Yesterday I set up an account with Public Mobile and ported my previous number. Shortly after, I received a message advising to "provide the correct account number from your previous service provider", to complete the transfer. I decided to wait, as ...
My boyfriend wants to switch from Freedom to Public Mobile. He currently has a month overdue and the next month due next week. Is he able to transfer his number while owing a month? Or will he have to contact freedom and pay it off before he can tran...
I made a payment of $20 using payment voucher yesterday evening and still I am not able to make a call. Earlier, whenever I made payment using payment voucher, it was instant.
I was planning on switching to Public mobile plan $25 for 30 days. It has 500 MB but states BONUS 500 MB with AutoPay. Does that mean it will renew monthly with 500mb as long as I leave auto pay on? Or is the extra 500mb a one time add on? It doesn'...
Hi, Today Mar 26 2019 after my plan reach the call limit (50mins, plan 10$/month), I tried to add on some money in order to make more phone calls & I found the special plan 15$. I chosed to top up 15$ immediately (credit card) without knowing nothing...
I was charged twice, once after it said the payment didn’t go through so I put the $30 on not realizing it has charged me already. What should I do to get it back?
I'm wondering if anyone is either using Public Mobile in the more northern areas of BC (ie: Fort Nelson/Fort St John etc), or travelled there and what is/was their experience in using their phone services or data reception? Another question would be ...
If I were to change from the Fall Promo plan of 2016 to the Special Offer! $40 for 4.5 GB + 500 MB AutoPay Bonus plan, would I lose my Loyalty Rewards or would they simply be transferred to the new plan? Also, if I set the change to occur on my renew...
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