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SIM card not working

Irene43
Great Neighbour / Super Voisin

New user to Public Mobile.  My Iphone 6 is not picking up the SIM card that I just installed.  I'm a little confused as I had two previous providers.  So the phone should be unlocked.  The SIM card was bought about a year ago but just never installed it.  Would that have anything to do with it?

 

Thanks

4 REPLIES 4

will13am
Oracle
Oracle

@Irene43 , is the phone unable to detect the SIM card?  If so try removing and reinserting it.  

Triguy
Mayor / Maire

Sim cards don't expire.  Was the sim card used previously to setup an account ?  Try removing and reinstall the sim.


@Irene43 wrote:

New user to Public Mobile.  My Iphone 6 is not picking up the SIM card that I just installed.  I'm a little confused as I had two previous providers.  So the phone should be unlocked.  The SIM card was bought about a year ago but just never installed it.  Would that have anything to do with it?

 

Thanks


It doesn't matter how long ago you got the sim card. Is there any error message on the phone's screen such as "SIM not supported"?

geopublic
Mayor / Maire

@Irene43  The sim card should be fine so that's not the issue. Did you activate your sim card?

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