US roaming add-on not working

[Ronak53]

I have purchased US add on but still I  am not able make any calls to Canada fron USA. Any solution? I have full network.

[MandyJ]

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@computergeek541 wrote:

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@Ronak53 wrote:

I have purchased US add on but still I  am not able make any calls to Canada fron USA. Any solution? I have full network.

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I'm wondering if a similarly named U.S. long distance add-on may have accidently been purchased instead of a roaming add-on.

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This is true, there is an add-on called "200 min US and Canada Long Distance" which may be confusing, since it will only work in Canada. Is it possible that you've purchased this add-on by mistake? 

All the add-ons that will work in the US have "US Roaming" in the title and specify 10 days.

[computergeek541]

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@Ronak53 wrote:

I have purchased US add on but still I  am not able make any calls to Canada fron USA. Any solution? I have full network.

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I'm wondering if a similarly named U.S. long distance add-on may have accidently been purchased instead of a roaming add-on.

[GinYVR]

@Ronak53another thing we don't know.. when did you purchase the add on (hopefully within the last 10 days)?

[popping]

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@Ronak53 wrote:

I have purchased US add on but still I  am not able make any calls to Canada fron USA. Any solution? I have full network.

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Login your self-serve account.

Do you see the US roaming add-on on your overview page?

If yes, enable roaming on your phone.  Restart your phone.  You will be connected to AT&T or T-Mobile.

[geopublic]

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@Ronak53 wrote:

I have purchased US add on but still I  am not able make any calls to Canada fron USA. Any solution? I have full network.

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@Ronak53  Make sure you have roaming on. Also you might want to try manually connecting AT&T or T-Mobile and see if it works.

[Dunkman]

@Ronak53 

You can check your self service account to see whether your US roaming add on is in your overview page.

Here is a thread on how to purchase add on:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...

Also, make sure that your roaming is turned on in your phone.  

[stonechucker]

This is a two-step process.  Have you 're-purchased' after adding the funds?

If your money is still sitting as available balance, you need to re-add the addon.

There will be no extra charge.