US roaming not working

[Terry_K]

Once again I am stuck with Public mobile failing.  Tried to make a US call and message came back - "You don't have Add-on for US roaming.  I purchased my second one - a 30 day US roaming, text,cellular for $40.00 on Oct 29 and it was working until today - Nov 13.  I put in a ticket and we'l; see how long that takes for CS.  This happens every year when I'm travelling and I find it extremely frustrating why the system doesn't work.

[hairbag1]

@Terry_K 

I’m sure Customer Support will make you whole… sounds like what happened was their system got confused and thought you had a 15 day add-on.

[Terry_K]

No, It was a 30 day for $40 and purchased after initial 15 day had expired

[hairbag1]

@Terry_K 

I wonder if you actually bought a 15 Day US Roaming add-on. If you bought on Oct 30…then 15 days is today, Nov 13th. After today, you can re-buy the 15 or 30 Day Roaming Add-on options.

[hTideGnow]

hi @Terry_K 

was that a second one for this trip?.  When was the first one expired? Just want to see the 2 add-ons don't have overlapping days and it tends to have trouble. 

But yes, things like this only PM support agent can sort it out.  Message them again for update

until they reply, try to reboot the phone, try different US network (AT&T, or T-Mobile or Verizon) and hope it works