service got suspended while on autopay, can not access my account

[Manymiles]

Me too, though I can access my account and I have credits I still can't reactivate my service 

[gpixel]

@craig91 auto-pay has been very unreliable lately .. it's best to just manually top up ahead of time so you don't lose your services. you will still qualify for the $2 reward

[craig91]

That's correct it wasn't there. I guess when it's suspended those options go away and it brings you to the onetime payment by default with no option to do autopay. I already had it enabled though which is what I don't get, why did autopay not work?

I opened a ticket and someone put the payment through without any update the the cc on file (it was saved) but looks like I lost out on my auto pay rewards because of it. I will try opening another ticket. Thanks all

[computergeek541]

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@craig91 wrote:

Same issue here. 

My service is suspended, but I've always been on autopay. I updated my autopay card months ago when I changed cards, now I can't even find the autopay option in the payment tab.

So I lose out on my auto pay rewards and get my service suspended? 

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If you click on the payment tab,there should be One Time Payment on the left and Manage Autopay on the right.  That's not there?

[craig91]

Same issue here. 

My service is suspended, but I've always been on autopay. I updated my autopay card months ago when I changed cards, now I can't even find the autopay option in the payment tab.

So I lose out on my auto pay rewards and get my service suspended? 

[maximum_gato]

@Manymiles 

Log into your account. Report your phone lost/stolen. Log out. Wait 5 min. Log in. Report found . Has the system taken your payment? Reactivate if necessary. Reboot your phone.

@computergeek541 

Can you remove email of original OP? Thx

[Manymiles]

I have more than what's required for my plan

[gpixel]

@Manymiles does the credits exceed the plan amount? try calling 611 add the correct funds of the plan