account suspended

[sorinsimnic]

My account was suspended for insufficient funds! Why? I do have sufficient funds.

[hairbag1]

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@sorinsimnic wrote:

Thanks, I think it was a missunderstanding...or low activity on comunnity?

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So is the phone working again ? What did you do to fix ?

[sorinsimnic]

Thanks, I think it was a missunderstanding...or low activity on comunnity?

[gblackma · Accepted solution]

@sorinsimnic your autopay probably failed. You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Stay safe. 

[hairbag1]

Log into My Account ...is your plan show as ACTIVE or something else ?

Is there $$ showing in Available Funds ?

When is your renewal date ?

Which plan are you subscribed to ?