Hey,
Been a public user for years now, recently referred a friend (last Thursday) to Public and she is having some issues with what seems to be a stuck port.
She can make out-going calls, but cannot receive calls or texts and can't send texts. When I try and call her it goes right to voicemail. She did get the porting text from her old provider and replied YES well within the 90 minutes.
She was porting in from Sasktel (I think pay as you go) and she used her IMEI not her account number. Im trying to help her out as she isn't big into technology (and I'm feeling quite guilty for referring her and it not working).
So team, what do we do? When researching the issue I have read that there is a phone number for calling into public about porting issues but it doesn't appear to be posted publicly. Can someone more in the know than I reach out with what to do?
Thanks in advance.
