@maeservidad wrote:
I have my phone activated yesterday. I cant receive calls. When some one it goes straight to answering machine. What should I do?
If you are porting a mobile number to PM it will take a couple of hours to couple of days to complete. If you are porting a landline number to PM it will take up to a week to complete.
FYI: Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is 2 - 3 days. https://publicmobile.ca.ada.support/chat/
Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.
