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Need to reset password

looalexanderp
Great Neighbour / Super Voisin

Hello, I’ve forgotten my password and it is asking me to contact public mobile. Can you help me reset it? 

 

thanks,

Alex

6 REPLIES 6

popping
Retired Oracle / Oracle Retraité

@popping wrote:

@looalexanderp wrote:

Hello, I’ve forgotten my password and it is asking me to contact public mobile. Can you help me reset it? 

 

thanks,

Alex


Have you tried the "Forgot your password?" link on the login page?

If you do not remember the answer to your security question, you need to create a moderator support ticket for help.


@looalexanderp 

I did the password reset link and received the password reset email in 3 minutes.

Staliger
Mayor / Maire

@looalexanderp Mods will restore access for you. Follow @gblackma's steps. They will help within 48 hours (usually within several hours).

popping
Retired Oracle / Oracle Retraité

@looalexanderp wrote:

Hello, I’ve forgotten my password and it is asking me to contact public mobile. Can you help me reset it? 

 

thanks,

Alex


Have you tried the "Forgot your password?" link on the login page?

If you do not remember the answer to your security question, you need to create a moderator support ticket for help.

gblackma
Mayor / Maire

@looalexanderp if you remember the answer to your secret  question, try the forgot password link to get back into your self service account.  If you don't, or it fails, contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

hairbag1
Mayor / Maire

Click on the ? in lower right side of page to start process of moderator assistance.

Alternative is to scroll to top of this page to Get Help / Chat with Simon.

Need Help? Let's chat.