Incoming calls go directly to voice mail

[CommunityMember]

I've had this issue with other phone providers and noticed that the person calling had to try calling twice before getting to my phone - is this the same for you too?

From previous responses, it seems like this may be an issue with how your line was ported, but it may be worth inquiring with a moderator if it still persists...

Going to leave this here if you decide with the latter. All the best and stay safe!

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[gblackma]

@Vinsat check to see if dnd or aeroplane mode is enabled. Or unconditional  call forwarding, dial '#21#' to remove it. Welcome to PM. Stay safe. 

[computergeek541]

@Vinsat 

Others have asked if you requested a number to be ported over. If you did ask for that to be done, this could be an indication that the port is either not complete or has failed. If that's the case, continue to use your old carrier's service. People may be reaching your voicemail because calls are being sent to your old carrier's service but that sim card isn't in a phone device any longer.

There also the possibility that if it's only some incoming calls going to voicemail that your phone might be blocking calls from people who not saved in your contact list.

Is it only incoming calls that are failing? if outgoing calls are also failing, it's also possible that your phone might not be compatible with the Public Mobile service.

[tabi159w]

Are you a new customer who just ported your number? Your port could be stuck.

[gpixel]

@Vinsat did you just port your number over from a different provider? it takes 2-3 hours to complete the process. use your old sim for now