Hello. During the sign up process you provide your name, address, email, choose a PIN # etc. Then you provide the serial number of the Public Mobile SIM card which you must purchase at a store or online. You are then asked if you want to port your present number. If so you must type the phone number and the account number from the provider. The phone number you want to transfer must be active with the other provider. I entered my Telus number and then the account number which was on my bill. I then choose a plan and entered my credit card info. Once it was done I immediately received an email from Telus that my service was cancelled. I then turned of my phone, removed the Telus SIM card, inserted the Public Mobile SIM card, and turned it on. I immediately received a text from Public Mobile at my number thanking me for activating. It turn only a few minutes. One reason it may have worked so quickly is that Public Mobile is a part of Telus. Transferrring from other providers may take longer. I did have to set up my voicemail again but the prompts made it quite easy. Good luck!
