Did not get my new sim card

[redcraft]

I ordered a new sim card almost two weeks ago, got a notification that it had shipped.  It's been over a week since the shipping notification.  Who can I get in touch with to find out what is happening and when I will receive my product

[Doonerz]

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@NDesai wrote:

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@Doonerz wrote: 

You can not track your Canada Post delivery.

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See this: https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/...

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Thanks for the link! I learned something new today. After 100's of packages delivered without supposed tracking, now I have to try this! Sorry if I gave some bad information.

[NDesai]

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@Doonerz wrote: 

You can not track your Canada Post delivery.

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See this: https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/...

[Doonerz]

@redcraft wrote:

I ordered a new sim card almost two weeks ago, got a notification that it had shipped.  It's been over a week since the shipping notification.  Who can I get in touch with to find out what is happening and when I will receive my product

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I have ordered SIM cards on two separate occasions in the past two months. No tracking information for either one. They send out an email to let you know that the card has been shipped, but after being directed to the Public Mobile payment page, nothing updates.

I would not be too worried. My first card came in 3 days (mind you Telus shipped it from Calgary, which is 2 hours from my home). 

The second SIM card I ordered came from Ontario, which took just under 2 weeks to Calgary area.

You can not track your Canada Post delivery.

[NDesai]

@RobertQc You could've just posted the link to my topic

[RobertQc]

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@redcraft wrote:

I ordered a new sim card almost two weeks ago, got a notification that it had shipped.  It's been over a week since the shipping notification.  Who can I get in touch with to find out what is happening and when I will receive my product

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@redcraftOpen the e-mail, look for the reference number

Go here to Canada post https://www.canadapost.ca/trackweb/en#/home

Select reference number and insert it

Let us know if you are able to trace it and find out the details this way.

[Alex888]

It will probably arrive in the next few days, if it doesn't you will need to contact a moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can try and track it on the Canada Post website by searching for the Reference number and the order date. Put the reference number as the tracking number and the date you ordered it as the start date, leave the end date blank.