Phone number change - New account just registered

[andrew77751]

Hi, 

I decided I did not want to keep this number and want to change it. I just signed up 1 hour ago. I tried changing the number online but it keeps saying number change failed. 

Any help is appreciated!

[andrew77751]

Thanks, I will wait for a mod

[Lieux]

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@andrew77751  a écrit :

I just activated this account with this number. Changed my mind and need a new number

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You can try with the moderator but...?? not sure..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437..waiting time is few hours to 2 days USUALLY...

[andrew77751]

I just activated this account with this number. Changed my mind and need a new number

[Lieux]

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@andrew77751  a écrit :

Hi, 

I decided I did not want to keep this number and want to change it. I just signed up 1 hour ago. I tried changing the number online but it keeps saying number change failed. 

Any help is appreciated!

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I think it's only one number changed per 30 days with a number from public mobile...? Next month..??

[andrew77751]

Internet Explorer 11- No

Incognito google chrome- No

I am a new customer so maybe a cooldown for 30 days is in effect?

[andrew77751]

good idea. I will try. thank you!

[ShawnC13]

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@andrew77751 wrote:

Hi, 

I decided I did not want to keep this number and want to change it. I just signed up 1 hour ago. I tried changing the number online but it keeps saying number change failed. 

Any help is appreciated!

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Have you tried a different browser or using incognito mode?  I was having some issues with the self serve and had to do that