03-19-2019 03:11 PM - edited 01-05-2022 06:55 AM
I am on auto pay for 2 phones on my Visa Card. Every month 1 phone bill is deducted from my Visa, the other phone is also on auto pay but the money is not withdrawn and I loose my service untill I manually pay online . Whats up?
03-19-2019 03:16 PM - edited 03-19-2019 03:23 PM
@Blkdawg wrote:I am on auto pay for 2 phones on my Visa Card. Every month 1 phone bill is deducted from my Visa, the other phone is also on auto pay but the money is not withdrawn and I loose my service untill I manually pay online . Whats up?
Are both plans renew on the same date each month?
If yes, you Visa company may think that the second payment is duplicated payment or fraud charge.
Call Visa to find out what was the issue.