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Activating sim - Generic error

DianaY
Great Neighbour / Super Voisin

Hello,

 

Could you help me out with generic error I received after the payment step during activation?

I see my # and can use the service on my phone, but am unable to login onilne.

Taken care of my mod

 

Thank you!

2 REPLIES 2

duffer900
Town Hero / Héro de la Ville

If you are using Chrome, maybe try clearing the cache or using Incognito mode. Also maybe try another type of browser, IE, edge... See if those help

Pizzaeh
Deputy Mayor / Adjoint au Maire

@DianaY wrote:

Hello,

 

Could you help me out with generic error I received after the payment step during activation?

I see my # and can use the service on my phone, but am unable to login onilne.

 

Thank you!


Have you tried resetting the pw using 'Forgot your password'?

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