Help

[Muldersarah7989]

Just reavtive my serivce and buy a new sim card and now it say emergency call and now unregistered sim card and it band new last nit3

[Anonymous]

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@Muldersarah7989 wrote:

Ripe off

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I guess you mean rip off.

[Muldersarah7989]

Ripe off

[Anonymous]

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@Muldersarah7989 wrote:

Public mobile rioe me off 

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 @Muldersarah7989 

What is rioe?

[Muldersarah7989]

Public mobile rioe me off 

[MasonH]

You have to sign into your self serve account and register your sim card there in order to activate it. You can't just put a new sim card that you just bought into the phone and expect it to work. Public Mobile doesn't register your service to your device, they register to the sim card in your device. 

[Muldersarah7989]

K

[Lieux]

PATIENCE again @Muldersarah7989...it's sunday!!! With no sun here but.....

[Muldersarah7989]

3 hour ago i talk to a agent and nothi g nke 

[Muldersarah7989]

Till waited 

[Muldersarah7989]

There looking into it now

[Lieux]

Just let us know the solution @Muldersarah7989please

[Lieux]

Perfect 👍!!! @Muldersarah7989

[Muldersarah7989]

Thank you for all your help i am talking to the agent now 

[Muldersarah7989]

Sim card 1 my works in the s4 and my pone a5 2017 

And sim 2 dont work in s4 or mg a5

[Lieux]

Hello @Muldersarah7989

you have click on RESOLVED for your problem with the solution of Mimmo about the blacklist...,if it’s not the case and still no solution it would be better to let your subject unsolved for now.. if you want help...

[Muldersarah7989]

There the payment 

edit by mimmo: removed image because it contained account number

[Muldersarah7989]

Yes i chamge the sim vard in self servce and say active 

[mimmo]

@Muldersarah7989 what happens

when you log into your sons self serve account what does it say?

Did you do the sim number change in self serve?

Can you post screen shots of overview and payment history pages?

[Muldersarah7989]

Yea it match it 

[mimmo]

@Muldersarah7989  I find it very hard to understand what has happened.

can you in point form explain

• what happened
• what does not work, what works where 
• what you have done 

from piecing together the conversation

• your son lost his phone so you bought  
• you now have two sim cards yours sim1 and your son's sim 2
• and two phones s4 and a5
• sim1(yours)  works in s4, sim1 works in a5?
• sim2 (son) does not work in any phone

silly question but did you loginto selfserve and do a sim number update?  do the last sim numbers in selfserve match your sim

[Lieux]

You need to wait now... few hours up to 2 days @Muldersarah7989 they will answer...

[Muldersarah7989]

The sim card dont work in my a5 2017 phone and mt sim card work in the sansung s4

[Muldersarah7989]

I did send a message yo yhen nothing yet 

[Muldersarah7989]

My son phome work wirh my sim card 

[Lieux]

Did you write to the moderator @Muldersarah7989?

https://productioncommunity.publicmobile.ca/t5/notes/composepage

moderator_team in SEND TO and explain what happened....

but it looks like that is your son's phone the problem....

[Muldersarah7989]

the phone work my sim card just not my son and when it in my a5 2017 it dose work 

[Lieux]

Few minutes to 2 days...usually... @Muldersarah7989

[Muldersarah7989]

How long do u hahe to waited for port in 

[hairbag1]

Click on this link and enter info about your phone. It'll let you know if the phone will work with PM. Sounds like the phone is problematic. Did you just recently buy this phone ?Good luck. https://willmyphonework.net

[Muldersarah7989]

No my sim vard work in the s4 and there other sim card done qork in my phome