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Muldersarah7989
Great Citizen / Super Citoyen

Just reavtive my serivce and buy a new sim card and now it say emergency call and now unregistered sim card and it band new last nit3

42 REPLIES 42

Anonymous
Not applicable

@Muldersarah7989 wrote:

Ripe off


I guess you mean rip off.

Muldersarah7989
Great Citizen / Super Citoyen

Ripe off

Anonymous
Not applicable

@Muldersarah7989 wrote:

Public mobile rioe me off 


 @Muldersarah7989 

What is rioe?

Muldersarah7989
Great Citizen / Super Citoyen

Public mobile rioe me off 

MasonH
Good Citizen / Bon Citoyen

You have to sign into your self serve account and register your sim card there in order to activate it. You can't just put a new sim card that you just bought into the phone and expect it to work. Public Mobile doesn't register your service to your device, they register to the sim card in your device. 

Muldersarah7989
Great Citizen / Super Citoyen

K

PATIENCE again @Muldersarah7989...it's sunday!!! With no sun here but.....Smiley Wink

Muldersarah7989
Great Citizen / Super Citoyen

3 hour ago i talk to a agent and nothi g nke 

Muldersarah7989
Great Citizen / Super Citoyen

Till waited 

Muldersarah7989
Great Citizen / Super Citoyen

There looking into it now

Just let us know the solution @Muldersarah7989please

Muldersarah7989
Great Citizen / Super Citoyen

Thank you for all your help i am talking to the agent now 

Muldersarah7989
Great Citizen / Super Citoyen

Sim card 1 my works in the s4 and my pone a5 2017 

And sim 2 dont work in s4 or mg a5

Hello @Muldersarah7989

you have click on RESOLVED for your problem with the solution of Mimmo about the blacklist...,if it’s not the case and still no solution it would be better to let your subject unsolved for now.. if you want help...

Muldersarah7989
Great Citizen / Super Citoyen

 

 

There the payment 

 

edit by mimmo: removed image because it contained account number

Muldersarah7989
Great Citizen / Super Citoyen

Yes i chamge the sim vard in self servce and say active 

mimmo
Retired Oracle / Oracle Retraité

@Muldersarah7989 what happens

 

when you log into your sons self serve account what does it say?

 

Did you do the sim number change in self serve?

 

Can you post screen shots of overview and payment history pages?

 

Muldersarah7989
Great Citizen / Super Citoyen

Yea it match it 

mimmo
Retired Oracle / Oracle Retraité

@Muldersarah7989  I find it very hard to understand what has happened.

 

can you in point form explain

  • what happened
  • what does not work, what works where 
  • what you have done 

from piecing together the conversation

  • your son lost his phone so you bought  
  • you now have two sim cards yours sim1 and your son's sim 2
  • and two phones s4 and a5
  • sim1(yours)  works in s4, sim1 works in a5?
  • sim2 (son) does not work in any phone

silly question but did you loginto selfserve and do a sim number update?  do the last sim numbers in selfserve match your sim

 

You need to wait now... few hours up to 2 days @Muldersarah7989 they will answer...

Muldersarah7989
Great Citizen / Super Citoyen

The sim card dont work in my a5 2017 phone and mt sim card work in the sansung s4

Muldersarah7989
Great Citizen / Super Citoyen

I did send a message yo yhen nothing yet 

Muldersarah7989
Great Citizen / Super Citoyen

My son phome work wirh my sim card 

Did you write to the moderator @Muldersarah7989?

https://productioncommunity.publicmobile.ca/t5/notes/composepage

moderator_team in SEND TO and explain what happened....

but it looks like that is your son's phone the problem....

Muldersarah7989
Great Citizen / Super Citoyen

the phone work my sim card just not my son and when it in my a5 2017 it dose work 

Few minutes to 2 days...usually... @Muldersarah7989

Muldersarah7989
Great Citizen / Super Citoyen

How long do u hahe to waited for port in 

Click on this link and enter info about your phone. It'll let you know if the phone will work with PM. Sounds like the phone is problematic. Did you just recently buy this phone ?Good luck. https://willmyphonework.net

Muldersarah7989
Great Citizen / Super Citoyen

No my sim vard work in the s4 and there other sim card done qork in my phome 

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