Help

[Muldersarah7989]

Just reavtive my serivce and buy a new sim card and now it say emergency call and now unregistered sim card and it band new last nit3

[hairbag1]

Here's an additional resource to make sure your phone will work....https://willmyphonework.net

[mimmo · Accepted solution]

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@Muldersarah7989 wrote:

I put my sim card in the s4 and work 

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@Muldersarah7989. Sim works in one phone but in the other you get unregistered sim?  It's definitely a phone issue and I would check the Canadian blacklist with your phones imei

[Muldersarah7989]

Yez 

[Lieux]

You have to enter your new numbers of your sim in your account @Muldersarah7989...did you do it? CHANGE SIM CARD...

[Muldersarah7989]

I put my sim card in the s4 and work 

[Muldersarah7989]

My son lost is sim card with is phome 

[Muldersarah7989]

Yes i just reactive it and npw my new sim csrd dont work 

[mimmo]

from what i remember unregistered sim message sometimes refers to phones being on the  blacklist.  is your phone new or used?  have you owned it from the beggining?

[hairbag1]

No need for a new sim card to reactivate your account as long as it hasn't been 90 days since it's expired. Just go into your self-serve account and top up with appropriate dollars. Good luck.

[Lieux]

I'm trying to understand what's happened to you. @Muldersarah7989....you can't activate your new sim card but you have an account with public mobile??? Do you have access to your self serve account???

[Muldersarah7989]

Walamrt and it brand new and i had to top up by feb 10 and i tops today 

[Lieux]

Hello @Muldersarah7989

When did you buy your sim card? And how long do you have stopped your account? If more 90 days everything is cancelled....