Not able to reset password

[ChristopherT]

I'm trying to access my account however I'm not able to get past test question as I do not remember what the question was. Anyway to fix this?

[Jackhyf63]

@ChristopherT You need to send a private message to the moderator team in order to get your password reset.  Include your account number or phone number, as well as your account PIN (if you know it).

[RobertQc]

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@ChristopherT wrote:

I'm trying to access my account however I'm not able to get past test question as I do not remember what the question was. Anyway to fix this?

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@ChristopherTIf the password reset is not working you need to contact the moderator team Click this to send them a message.

In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the How Can I Pay For My Service? article).

[Dunkgirl]

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@ChristopherT wrote:

I'm trying to access my account however I'm not able to get past test question as I do not remember what the question was. Anyway to fix this?

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 Send a private message to the public mobile moderator team. Click this to message them.  They will reply with a unique link to a secure online form where you will need to verify your identity as the account owner. After you’ve provided the verification please reply to the existing private message thread with the moderator. Read more about it here [ Learn about contacting our support team ]