Picture messages not working

[Vehicle990]

I can’t receive pictures messages since the last 48 hours.
The ones I sent out aren’t being received either.

I’m on latest IOS.

And have completed a few network reset and no change.

Data is on.

No change in my plan… unlimited picture messages.

PM Tech support has no solution either, other than the APN should be SP.MB.COM instead of isp.mb.com???

I did however receive one picture in the last 48hrs.. only 12 hours late. any help?

[Vehicle990]

Ppl are now receiving my mms .. only 5-6 hours after sending them

[LaWonger]

On the latest iOS 18 for iPhone, you need to go to Settings > General > Messages and ensure 'MMS Messaging' is toggled on.

This will allow pictures to be texted.

[Phil_Adelphus]

@softech   

You can only edit or view your APN on your iPhone and iPad if your carrier allows it. As I explained above, it is more the Carrier Profile that holds everything

Yes, but PM are telling the OP that it should be sp.mb.com and not isp.mb.com .  That would just be changing the personal hotspot APN which changes itself back anyway.  It doesn't seem that we can access it ourselves so presumably PM are not allowing it so why are they suggesting changing it instead of suggesting to update the carrier settings?

The PM help article you linked to earlier says 

Next, check your APN settings (iPhone Only):

1. Open your phone’s settings and tap:

• Cellular
• Cellular Data Network

1. Verify the following field match:

• APN: SP.MB.COM

Following the instructions above takes you only to the APN for the personal hotspot, which the iPhone always changes back to isp.mb.com and isn't correct for the general APN setting, which we seemingly can't access.

@hTideGnow  Thanks for the suggestion.  My iPhone is working fine, it's the OP that is having the problem and PM support (and website it seems) apparently suggest to change isp.mb.com to sp.mb.com but that's just the hotspot APN and nothing to do with picture messages.

[softech]

@Phil_Adelphus 

https://support.apple.com/en-ca/102483

key is:

You can only edit or view your APN on your iPhone and iPad if your carrier allows it.

As I explained above, it is more the Carrier Profile that holds everything

[hTideGnow]

hi @Phil_Adelphus just update Carrier Profile. There is not much you can tweak for iPhone.  Good or Bad for that.  Good is the easiness, bad is that If the Carrier Profile was wrong on Apple side, nothing you can do (it happened before with some beta iOS)

[Phil_Adelphus]

@softech  On my iPhone (13 with the latest ios) at least there is no access to APN settings other than under personal hotspot that I can find.  I just looked at Apple's instructions for view and edit APN, and they just go to the personal hotspot APN, i.e. Settings - Cellular - Cellular Data Network - Cellular Data under which it says personal hotspot APN isp.mb.com.   So how do you see the APN entry other than that one?

[softech]

@Phil_Adelphus  you can change just the APN entry and no other configurations like Android because  for iPhone, usually a Carrier Profile update is all you need to take care of it

[LitlLdy]

---

@Phil_Adelphus wrote:

@softech   Thank you.  So if I understood the thread correctly, you can't even see the general APN, the only one you can see and change is the one for personal hotspot, which is what always changes itself back from sp.mb.com to isp.mb.com ?  

---

@Phil_Adelphus , exactly! Changing the personal hotspot apn to sp.mb.com & getting it to stay that way used to work on my old 6s but didn’t on the 14 Pro nor the 16 Pro! So, I gave up on repeatedly trying. I know how to do it, however it doesn’t stay that way. My personal hotspot works fine with it as is so I am not fighting what isn’t broken. 🤣 I didn’t think that the personal hotspot apn setting was MMS related but I could be wrong. I will have to read about it again!

(As per CalgaryBen- “The only APN setting that typically can be changed on an iPhone is the Personal Hotspot APN for tethering, but users are often confused into thinking that's the APN they're setting for their phone's data.”)

[Phil_Adelphus]

@softech   Thank you.  So if I understood the thread correctly, you can't even see the general APN, the only one you can see and change is the one for personal hotspot, which is what always changes itself back from sp.mb.com to isp.mb.com ?  

[softech]

@Phil_Adelphus 

it was known that the iPhone might change it back to iSP.mb.com for the longest time

https://productioncommunity.publicmobile.ca/t5/Get-Support/FYI-iOS-and-APNs/m-p/323118/highlight/tru...

From what I understand, isp.mb.com is the old settings.

[Phil_Adelphus]

@softech   I think that article is wrong, if I try to change my iPhone 13 to sp.mb.com it's always changed itself back to isp.mb.com next time I look.  It's always been that way but the phone has always worked perfectly fine.

[softech]

@Vehicle990 

sp.mb.com is the correct one. 

it is also confirmed here:
https://publicmobile.ca/en/get-help/articles/set-up-data-on-an-iphone

[Vehicle990]

Correct. Isp.mb.com is normal 

Customer service has no solution either, other than the APN should be SP.MB.COM instead of isp.mb.com?…. Which is normal for iPhones 

[Phil_Adelphus]

@Vehicle990  the APN should be SP.MB.COM instead of isp.mb.com

I think that's an iPhone thing, if I change my iPhone's APN to sp.mb.com it changes itself back to isp.mb.com.

[ORNGNBLK]

@Vehicle990  I’m just joining here to follow along because the same thing is happening to my mom’s phone. She sends texts that go through but if she sends pics -they don’t. She hasn’t changed anything in her settings, plan, hardware etc and yet this occurred. So I’ll sit back and hopefully wait for a solution here. Obviously I’ll post if I find one myself. 

[funpig1]

@Vehicle990 

If you have been an existing PM customer (not new activation) and have been on the same plan for months with no prior problems and you have made no recent changes to your settings, it is either your phone or the network.

If it is your phone, there is not much you can do but reboot/restart it and see if that fixes problem. If it is a problem with the phone OS (sometimes a new update introduces a glitch), you may need to wait for another update. 

If it is a network system problem, you need to contact a customer service agent and they may need to reset the network on their end:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Vehicle990]

All updated. iMessage has always been off. 
no other sim in present.

still no receiving mms?

48 hours ago I was receiving mms…..now nothing…. despite having done nothing different to my iphone??

[slusagm]

Make sure Carrier Profile is updated 

For testing purposes, turn off iMessage, make sure Send Text Message is on

And make sure no other sim card or esim on the phone other than Public Mobile's

[Vehicle990]

Yes, MMS not IMessages.

Data is on.

[slusagm]

you sure is MMS and not iMessage that are not sending?? 

You have enabled mobile data?

[Vehicle990]

Stationary. And unable to change sim (due to eSIM)

[hairbag1]

@Vehicle990 

that's unusual indeed. Are you stationary or traveling around ? Could just be a local network issue. If using a hard sim..try that sim in a different cellphone if it's available ...(forget this suggestion if using esim).