08-02-2018 01:50 PM - edited 01-04-2022 06:37 PM
Activated phone yesterday. Had to get it unlocked. After that, SIM is saying No Service. Automatic payments were set up, and payment has been taken.
08-02-2018 02:17 PM
It was scanned in. It showed service before I got the phone unlocked, after that it stopped showing service. My account can't be set up, as no service on the phone to receive the text.
Thank you though, I appreciate your help.
08-02-2018 02:14 PM - edited 08-02-2018 02:14 PM
Replies are claimed to be up to 48 hours but they're having some difficulties right now with a system update.
If someone else did all this then I would certainly look at the number on your card and at least looking at the last 4 digits. Then wait to see if the mods can tell you the full #. Typos can happen all too easily.
But I'll step back.
08-02-2018 02:11 PM
Messaged mod team, been waiting over 35 minutes for a response.
08-02-2018 02:09 PM
Phone was activated in store, validated against paperwork provided from store.
08-02-2018 02:07 PM - edited 08-02-2018 02:11 PM
Unfortunately the My Account only shows the last 4 digits in Change SIM. I'm not sure where else to see the SIM # to make sure it's correct.
08-02-2018 02:05 PM
Yes. And to ensure the old SIM from the previous provider wasn't put back in.
08-02-2018 02:03 PM
@natcaldwell wrote:Yes, several times. Removed the SIM, validated it was the correct one.
"validated" Do you mean that the number on the card matches what you entered?
08-02-2018 01:59 PM
Yes, several times. Removed the SIM, validated it was the correct one.
08-02-2018 01:55 PM
@natcaldwell wrote:Activated phone yesterday. Had to get it unlocked. After that, SIM is saying No Service. Automatic payments were set up, and payment has been taken.
Did you power cycle the phone?