@Mary_M Can't receive calls after Porting

[Kellyzhong]

Requested to ported my Zoomerwireless number to PM on Wed night, got the PM sim working for txt, data and outgoing calls instantly, but can't receive phone calls, thus far.

Sent private messages to Mary a couple of times. Nothing back.

Please help. @Mary_M

[Kellyzhong]

@Mary_M
Contacted both old phone company and even the porting centre. Confirmed that you have (may be accidentally ) assigned me a new number on Nov 7, rather than porting my old number. Now the porting centre refused to port it for me because it can only be done once a month.
That means I will have to pay for my old number for another month!!!! @Saray_O

[wujianpu]

I have same problem since i ported my number from Rogers, how do i do?

[PMNewbie]

Hi Mary, 

I have the same problem and sent an message to PM on Saturday but have not heard anything back.

I can call out but can't receive call. The ported number shown on my PM account. Has my number ported properly? do I need to call my old service provider?

Thanks!

[Mary_M]

Hey @Kellyzhong

Thank you for your patience!

The port has been completed in our backend - the number is active on your account, your SIM and your plan is functional. Is it possible to contact your old service provider and verify what occurred on their end ? ( a possible hold, delay, etc)

Please confirm,

Mary 

[Kellyzhong]

@Shazia_K and @Mary_M, can you help at all?

[Kellyzhong]

11 days, still no porting. What's wrong with this company?

[Rockdaddy22]

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[fboybcb]

Hope you get it fixed soon. I know it's kind of tough for the mods since the promo started but they are trying to fix it asap. Once the promo is over, things will be faster.

[hereforthedeal]

@Mary_M@Shazia_K I'm in the same boat as Kelly

[Kellyzhong]

@Mary_M @Shazia_K. Please help.

[Kellyzhong]

6 days after activation. Still can't receive call. Now even the display number changed when call from the PM SIM card. When can this be done?

[meekju1339]

Mary will resolve your issue just try to be patient. She is dealing with so many problems atm because of this huge promo. She will get to your email soon 🙂 

[Stormy]

Welcome to the club. Been in the same bout for just about the same amount of time as you (signed up around 6 PM Wed.), ojnly ported from Wind.

Like you I can make calls and send texts as well as data is working; but cannot receive calls or texts.

Also like you have PM'ed both @Shazia_K and @Mary_M, one yesterday moring and one this morning with no response from either.

From the sheer number of posts I have seen about this since registering on Wednesday it looks like they have a major glitch on their hands with porting/registering, that if that unfortunately is the case someone needs to step up and admit it. Community members mean well, but all the restarting (with and without SIM) in the world isn't going to get people up and running properly till Public Mobile fixes whatever the problem is on their end.