Unable to receive calls

[Jennj]

Hello, injust sighed up today I did not know that an email was sent from mybprevious provider until it was expired, asking g me to confirm the transfer of my number. Not sure this is what the issue is? However I can't recive calls or texts. I am.able to call out.

[hTideGnow]

hi @Jennj 

just call the number I sent you and see

if the calling does not work, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Jennj]

Hello, 

I did not get a text as I can't recieve calls or texts

I did later see I had an email but it was passes the 90 min time frame.

[hTideGnow]

hi @Jennj 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call