porting new number

[crissy82]

I am trying to port over a new phone account with an existing number. I only received an email saying that they are having difficulties with transferring and gave me a number to call. When I call it, I am unable to speak with anyone and it hangs up on me

[CSA_PM]

Hello @ crissy82 

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Dunkman]

@crissy82 

If just a portng issue, the Telus/Koodo porting team should be able to help.  Number was provided earlier. 

However, if there is a issue with your account set up. customer service agent help may be needed. I have escalated your post to CSA_PM, who should contact you via private message in the next 30-60 minutes. 

[eddieO]

@crissy82 are you looking to join Public Mobile? If yes, have you tried contacting your old provider to see if the issue is on their end, or if they have properly received the request to release your number?

If you are looking to leave Public Mobile you should open a ticket with PM to find out what the issue is on their end.

To open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Submit a Ticket)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
Regular business hours are from 9 AM-10 PM EST. Responses are typically given within an hour, but it may be longer depending on current volumes so keep monitoring your community inbox.