My account help

[Reid12345]

The phone data is not working so a new data plan was added under the same account with the same log in information.

Data still not working, subscription active but Now when we look it up it shows its linked to a phone number that isnt the phone number we have. When we attempt to add current number in and click transfer number it says cannot port this number. 

Question for the Moderator  

How can we get data working properly for the phone number currently in use? And, why is the login information showing that this acct is linked to a completely different number 

[Sansan]

@Reid12345  my understanding is that you have a Public Mobile account already, you opened a new Public Mobile account and now trying to port the old into the new account? That is not allowed. You cannot port from Public Mobile to Public Mobile. This is not allowed.

As for your data originally not working, it could be an incompatible phone with Public Mobile or you needing to update the APN settings.

You will need to message agents directly and discuss the situation with them.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.