Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I want to stop auto payment for some time. I am currently on the 15 dollar plan that is no longer offered on the website. If I stop payment and restart it within 90 days, will I be able to continue the 15 dollar plan or it will be removed and I will ...
The name on my public mobile community is wrong. My name is Brian. The name on my account is correct, so it’s only when I’m in the support that it shows incorrectly. And everywhere I looked, it’s all the right name. So how do I change it for the publ...
Why does the help video say you can choose 30 day or 90 day plan after you select a new plan, but there is no option to switch from 30 to 90 days at this point, just confirm the payment.
Im locked out of my account. Originally an agent told me to get a card to put money on my account. What cards??? Says they don’t sell them online anymore. So I buy a new sim?? I can’t seem to get any agent to respond. I just want to use my phone....
Hey. I have ported over and my esim didn't seem to work so I tried deleting it and reinstalling is but now I need a new Esim and no way to get into the public mobile app without 2FA. I have private messaged CS but is there any way I could do it mysel...
I travelled out of Canada for summer vacation two days ago and coincidentally, I was charged for my usual subscription. However, I was outside the country when that occurred and i won’t be using this subscription now that I’m abroad until I’m back in...
Hi, I received notice today my account had been suspended due to a payment issue (oops). It's either the last day of the prior cycle or first day of the next. When I went to edit payment details to get that fixed, I decided also to change my subscri...
I never received my SIM card which I had purchased online. I have had to purchase a new SIM card at a store.I was told by Public Mobile in an email that once you complete your activation, submit a ticket to the Support Team and they’ll process a refu...
I was registering my SIM card and chose the option to port over my current number but I now realise this will not work. Can I go back and request a new number instead? I can't log in to my account because I'm not receiving any of the verification cod...
I need to cancel the service; it hasn't worked; I have no service. But I cannot log onto the app because it's stuck in a loop of confirming my ID with its security extension. The phone number I've registered with I cannot access, so how can I access ...
can someone please help me my account wont activate because the esim will not install proper..... After i choose my region and number it wont install e sim then sends me to look for help.. I typed im my imei number and said yes my phone is e sim comp...
I'm using public Mobile with eSIM on my iPhone and my data speed is close to 250Mbps, but the data usage is too slow even after resetting network and set up 5G auto on the cellular.
I moved to PM but the porting has failed and I am not able to use my phone on any network. My original provider has confirmed the account has now cancelled and I got confirmation it was a success, but it's not working. How do I speak to someone to ge...
Why has my account, and my partner’s account, been billed a fee for Public Mobile Self Service. If this is a legitimate charge we will cancel our public mobile accounts. Please respond as soon as possible.
I am noticing my phone is consuming quite a bit of cellular data while my phone is connected to Wi-Fi and I am asleep at home. Generally this is around 100mb per night but something it is much more. One night (May 18th) 1.4gb were consumed.This is us...
