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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

iOS 17.2 issue

iOS 17.2 might only affecting 15 models . But here’s my issue been on phone with apple support I cannot get sound notifications with iMessage unless I have the banners on to show on Lock Screen or notification center , I’ve never used those but with ...

Canada US plan

Why do I have to purchase a roaming add on while in the US if I have a Canada US plan?

Cancel public mobile

Since September 12, I can only call and text out, I can not receive calls, text messages, or voice messages. I can login to my account, it doesn't send code. Public mobile service agents are aware of problems, but have not fixed it. I told Public mob...

Cancel my plan that was auto renewed

Hello, I was auto renewed today for a plan. I wanted to upgrade. I now have two charges and plans active. I am hoping I can still cancel the first plan that was on auto renewed. Is there a way?

Resolved! Didn't get rewards

I don't think I got $5 loyalty reward on last pay cycle. Payment history does not seem to display when I check my account due to technical issue with the site.I'm on the $25 dollar plan.My last payment was $20 and I had a $6 balance when I made the p...

Calls made in my name

HelloI am currently abroad but retained my number on the lowest possible value plan. However, I see a lot of calls made to: 1 (226) 580-4001 from my number. What on earth is this number and how is it someone is using my number to call. Also, the usag...

Anyone else wish we could turn off 2fa...?

Would be nice if the default setting was on but we could turn it off after doing 2fa once...

@CS_Agent

Hi so my subscription was suppose to end on sept 23rd which I already requested to port my number out to another carrier 2 days ago, but for some reason it’s still in progress, now I was just automatically charged for renewing my subscription, can yo...

Resolved! Query on new SIM

Hey y'all, back with another question! I am porting my number now, tried to go step by step & as I was putting in the SIM number (new SIM), it showed "Invalid SIM" Any ideas, on this? I tried to remove all the digits & put it in again, the same stuff...

Overcharged

I noticed there is $30 USA data charge. But I didnt not sign up for that and I was just browsing the options at that time. Also did not notice that was activated until today. Please refund the money. Thank you!

No voice and text service

Hi everyone. I can make calls and send text but I cannot receive text and calls from others. Could you help me to resolve the issue?

Charges

I paid for 2 plans in August i upgraded to 5g and my phone is not equipped for 5g. I did not get credit for my other plan. I need to go back to LTE 4g

No Customer service

Purchased add-on for roaming while in U.S. specifically for navigation and it did NOT provide network service.No network, no maps! And, yes, I had data roaming turned on .Oh, and I've tried submitting a ticket 6 times, clear cache, etc. and error co...

Resolved! Purchased new Physical SIM

I used to have an eSIM but then purchased a physical SIM to convert the eSIM to the physical SIM. The problem is that the new SIM card isn't being recognized by my phone. I tried both on an iPhone 7 plus and an iPhone 14 and it just displays "No SIM"...

Esim

I clicked the esim and paid for a new activation. Upon checking the phone it came up esim compatible. After 6 hrs of frustration and visiting a store with hu.a s I was told a samsung s20 is not compatible with s20. Now my subscription is hung up o...

Activate new plan

How can I activate my new plan which I got promotion as text message

Resolved! Subscription

Can i change my subscription to limited time plan that has 30 giga at 5 G speed and $40 WHERE it is just for new activation

Can’t access my old email

Hi. I no longer have access to my email address that was associated with my MyAccount. I also do not remember my password. How can I change this without having to login in since I do not know the password, and any reset emails are sent to an email ad...

@CS_Agent 750 India & Pakistan Long Distance Minutes, Service

@CS_AgentI have enabled 750 India & Pakistan Long Distance Minutes Addon but not working in India.Please provide a roaming facility to India.

Resolved! iphone 8 to iphone 15 and sim card

Hello community, I have a Public Mobile account and I use an old iphone 8. If I purchase a new phone, iphone 15, can I just install my current sim card?

It’s a boy !!

DATA-RATE CONSUMPTION - DISCOVERY AND SOLUTION.

Who else has experienced impossible data consumption? ————————————————————————— THE PERTINENT DISCOVERY WILL BE LISTED IN THE COMMUNITY WHERE THE SOLUTION IS APPLICABLE TO ALL telecommunications customers in Canada pertinent to dual/Triage - eSIM/i...

Resolved! eSIM transfer to new iPhone 15

New iPhone 15 arriving today how will I transfer my eSIM from older iPhone? PM have this option yet? I feel like they're behind if they can't do this compared to TELUS or Koodo. Please don't suggest to get a physical SIM. On this older iPhone, I have...

Roam USA

I bought a $30 add on for travel to USA. Everything worked except phone calls. The person I would call couldn't hear me. I tried over and over. Can I get a credit for this add on that didn't work properly?

Resolved! Unable to transfer e-SIM to new phone

"Your phone number could not be transferred to this iPhone. Contact Public Mobile for assistance." Help

Switched my SIM card

I switched my SIM card and got a new one . I added the new SIM card number to my account , however it isn’t working .

Resolved! How to change my phone number

How can I change my phone number ? thanks in advance

Resolved! Opening a ticket does NOT work

My addon I purchased is not working, opening a ticket does NOT work.Yes, I have restarted my phone.Please let me know, how do you get anything fixed?

Data not working correctly

Only working 5%of the time

Resolved! Our International Plan did not work in Alaska on my phone -request full refund

My phone# ###-###-#### which we purchased international coverage for Alaska at $33.90 did not work. We could not phone, use data or text. Very frustrating because the only way I could get help from you was to be on-line. Since i could not, we were l...

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