I want to pay my payment

[Iramasim]

Payment Issue with my registered payment method

[BKNS27 · Accepted solution]

@Iramasim 

For existing members making payment. Call 1-855-4PUBLIC or 611.

You need to set your PIN if you didn’t do it during activation.

https://myaccount.publicmobile.ca/en/account/reset/pin 

For new members activating a new SIM. You need to contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket to help with completing step 6 (Payment).

[Iramasim]

Just process my payment with my registered card

[BKNS27]

@Iramasim 

Are you trying to complete step 6 when activating your SIM/Account or an existing member pay for next month payment?

[Yummy]

What kind of issues do you have?

[softech]

@Iramasim 

did you try to login to My Account and click Reactivate my service?  did it give you a payment error?

If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service. 

If not, another quick way is to get a voucher from SDM/London drug/711/Shell and then use *611 to load the voucher (no account pin required). 
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

If you want to confirm what was wrong, please open a ticket with PM suport by direct message and ask them to try to process the payment for you:

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there