5G and VoLTE

[AnthonyPavaday]

Hello,

I have a Samsung Note 20 Ultra, and I haven't been able to consistently connect to 5G since I moved to a 5G plan. Sometimes, it will connect to 5G if I'm in Shelburne, Ontario, but where I live (in Vaughan), it doesn't work, or if I'm downtown Toronto or Ottawa, it doesn't work. I've tried resetting my network settings, and still no go. 

I have never been able to access VoLTE even though my phone is on Public's VoLTE acceptable device list. This worries me due to the upcoming shutdown of the 3G network.

I have a feeling that something on my account on the back-end needs to get reset for me to access 5G and VoLTE. Please help!

[AnthonyPavaday]

Thanks, @softech! I submitted a ticket for my VoLTE issue. I hope that I don't have to flash or wipe my phone to get 5G to work.

[softech]

@AnthonyPavaday 

first, you don't need to be on the 5G network to get good speed.  You can connect the 4G/LTE network and you can still get a speed close to the top speed provided by your 5G plan (200Mbps)

And actually, Note 20 is same as S20 series which have issue accessing 5G on Telus networks.  Something to do with Samsung OS, look like Telus (and Koodo and PM) "can’t do anything until Samsung decides to submit a patch to resolve this issue."
https://community.koodomobile.com/tips-tricks-troubleshooting-232914/new-5g-plan-samsung-s20-ultra-5...

"Basically Samsung blocks 5G capability on phones that have Canadian CSC. This was originally agreed / requested by Telus. The problem now is that Telus wants to have 5G on all phones, but Samsung will not go back to all the older models to enable it."
https://productioncommunity.publicmobile.ca/t5/Get-Support/5G-network-not-regonized-not-registering/...

For S20, some people tried to flash OS from other provider and it opened up the 5G network on Telus.  But that was for S20.  If you are confident, you can do similar thing with your Note 20 as well

https://productioncommunity.publicmobile.ca/t5/Get-Support/S20-Ultra-no-5G-connectivity/m-p/1046010/...

With the VoLTE issue, you want to check with PM support and ask them to reprovision your account for VoLTE.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there