Voice not Working on Huawei P30 lite

[jcormie1]

I have a Huawei P30 lite phone. I have been a long time customer of Public Mobile with this phone. Suddenly, in November (2024), I was no longer able to take or receive calls in my house. I have to be standing right by my front door and, sometimes, that doesn't even work. Callers say that there are multiple dropped words in our conversation. Some callers can't even hear me talking, so I have to go outside and call them back. Please help me troubleshoot this issue. I am at the point where I need to switch phones/providers. My SIM card does work in my daughter's iPhone, and I am able to call people from anywhere in my house.

[jcormie1]

Turning off automatic and choosing Public Mobile and/or other options didn't work. Thanks for the suggestion, though.

[Nezgar]

Just to add, we have one Huawai P30 in the family (the standard version, not lite) and even though it's supposed to be on Telus's compatibility list and was originally from SaskTel (which uses Bell's hardware distribution), it still seems to fallback 3G for voice calls on Public Mobile. If the 3G network disappeared, I'm sure this phone would also lose it's ability to make calls. Luckily for me SaskTel will likely be one of the last to shut their 3G down, but that doesn't help you... Sucks because otherwise the P30 is a pretty decent phone still specs wise.

[slusagm]

The phone is good for Telus and Bell VOLTE but each provider has it own rule. PM has its VoLTE allowed list and your phone is not on it

[T250cc1]

My Huawei P30 Lite that I got from Bell is certified to work on both Telus and Bell Volte network when I checked my IMEI number. When I put my Public Mobile sim card and make a phone call the voice call shows HD or LTE . I don't know if unlocked Huawei P3o Lite bought from elsewhere is certified or not, the ones sold by Bell is certified. Good luck.

[Chalupa_Batman]

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@jcormie1 wrote:

Thank you for your answer. When I went outside and placed a call, I saw 3G briefly and then it switched to 4G.

This issue has been going on for almost seven months, so I'm not sure it has to do with Telus refarming the 859MHz band 5 spectrum.

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That is interesting yet very odd. I'm not a tech per say but try a few things and see if anything helps. If my ideas don't work, you can reach out to a CS Agent to see if there are any other ideas. Before you do though, wait for a few more folks from here to share ideas too. 

Go into your Settings then Network Settings, turn off Automatic and choose Public Mobile and reboot. See if you get better signal there. If that doesn't work, see what other options you have like Bell or Telus and try them and reboot. See if your phone can stick to a better and closer tower. 

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[jcormie1]

Thank you for your answer. When I went outside and placed a call, I saw 3G briefly and then it switched to 4G.

This issue has been going on for almost seven months, so I'm not sure it has to do with Telus refarming the 859MHz band 5 spectrum.

[Chalupa_Batman]

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@jcormie1 wrote:

I have a Huawei P30 lite phone. I have been a long time customer of Public Mobile with this phone. Suddenly, in November (2024), I was no longer able to take or receive calls in my house. I have to be standing right by my front door and, sometimes, that doesn't even work. Callers say that there are multiple dropped words in our conversation. Some callers can't even hear me talking, so I have to go outside and call them back. Please help me troubleshoot this issue. I am at the point where I need to switch phones/providers. My SIM card does work in my daughter's iPhone, and I am able to call people from anywhere in my house.

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My SIM card does work in my daughter's iPhone

This is your answer right there. The Huawei P30 isn't on the whitelist. Try something for me. Go outside, make a call, when the call is active, does it say 3G up top or 4G or LTE?

TELUS, Public Mobile’s Parent company, is currently refarming the 850MHz band 5 spectrum to enhance our 4G and 5G network. This involves testing and potentially altering how your device uses the 850MHz (band 5) on LTE and the 1900MHz (band 2) on 3G/HSPA. 

https://www.publicmobile.ca/en/get-help/articles/850-turndown

You just need to make sure you have a phone that can work on Public Mobile.

To confirm if your phone will work with Public Mobile, please see this link. These are currently and mildly out of date lists of what can work. There have been reports other phones not on this list may work.

https://www.publicmobile.ca/en/get-help/articles/volte