Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I signed up through a friend's referral link but didn't get my $10 discount. What gives?
Hello.I'm getting 10+ scam calls per day over the last 4 days. Can you help stop them at your system level?Can someone call me?
I had my iPhone stolen and can’t access my account as my phone number is no longer working. I have a new sim but it needs to be initiated. Also my email from my original account has been disabled and I need to use an alternative email. which I think ...
Does Public mobile offer family discount or family data sharing plan ?
Can an admin look into why my bonus data doesn't work anymore?My regular plan data has stopped working as wellThanks
Thinking of joining PM. Any idea if this is coming back - $34 50GB 5G Can US?
I paid for the month and thought I set up the number transfer correctly but I can get a new number instead but can’t go back to get a new number instead of transferring
Hi all,After observing what seemed to be someone remotely controlling my browser, I have decided to upgrade from an old Android to a Galaxy A15. Although I assume my current Public SIM card wouldn't be affected, I want to get a new SIM Card at the T...
I have just purchased subscription and inputted my payment information.They have charged my card put it will not go passed the payment page unless I input my credit card information again. WHYYYY!!!!! I'm going crazy here. It also says on my profile ...
Is there a number to call a helpdesk agent?
@CS_Agent I'm just looking for confirmation regarding the 50GB CAN-US $39 plan, will calling, texting, and data be useable within the US or will a roaming add-on still be required with this plan? Thanks.
Public mobile has been a great service but now I need a service that provides greater travel coverage. If I port my PM number out to a new provider, will that immediately close my account with PM or do I need to close my subscription. I want to avoid...
Hi,I added my daughter long time ago as referral to my account, but she was never showed up under my account and I am not benefitting the family plan or even a referral from her new line
Just bought $30 worth of data and found out I have to download an app but it won’t let me download moved to Canada from Australia a month ago if that makes a difference thanks
The email address associated with my public mobile account is incorrect. How do I fix this. My account is still active but I can’t login
No issues when entering and leaving the area and signal showed a few bars of LTE, but on 2 different PM devices, there was zero data or voice coverage. Tried resetting, rebooting, turning line off and on... having been in the telecom industry for 30...
Hi, I will visit USA soon for 5 days. The add-on costs about 30 cad, which is costly. But if I switch to Can-USA plan in my renewal date and then again switch back to my current plan, will there be any additional charge? For example, my current plan ...
I bought extra data using points. The phone shows 5G, the data is there in my profile, but it's not working. Any suggestions?
Hello, my grandmother has the PM “senior’s plan”. With 100 minutes in her cellphone since she only uses it for emergencies.However she is in the hospital and will require more minutes to communicate with family and friends. I don’t see any Canadian m...
Today, my cellular data is not working and I can't make calls. But my SIM card from another carrier is working. Please help me solve this problem.
Hi. I am a snowbird and looking at changing my subscription from a basic to the Can-US wide plan. I believe this will give me talk text data service while I am in the US with my Canadian number. Does anyone have experience with this plan in the US...
Hello, I have $35 credit in my account but my number of minutes are up and it is not transferring over to add to my minutes. Please help. I am in a hospital right now. Thank you.
Was this covered in Announcements?https://www.iphoneincanada.ca/2024/04/30/public-mobile-15-low-cost-plan-crtc/
Help. I paid for US talk and text and I can't make calls or recieve calls. The same thing happened to my Dad when he ordered this add-on. I have my roaming on and I have already tried turning off my phone and turning it back on as instructed by the C...
I have 3 numbers wiht Rogers, my number which I have 50G of data, & 2 lines for my teenage daughters. Presently they only have talk and text but i would like to get them a small amount of data per month in case of emergencies.-Is it difficult to swit...
i have been a public mobile customer for years now, yet i never received the anniversary 10 points for this (and my earlier discounts of 2 dollars off for every year i have been a customer disappeared.)
my current plan is 6GB at 4G, and I’ve got 100GB per month. I’m looking to change my subscription to get more data per month, however the subscriptions just say 50GB at 5G. How much data is that in terms of the “100GB” per month number? Or does that ...
Switched plans a few days ago, now I can't send or receive mms. Android help only.1. I've toggled things on and off in settings 2. I've powered off and on the phone3. I've toggled between the 2 APN's I have and there r some difference between the 2...
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