@EfrenM wrote:
I tried to port my land line number from Rogers and it failed. I reached out to Rogers and asked me to re-send another porting request but the public mobile website do not allow me. I am able to make a call but can't receive a call. Is there any one who know how to fix this?
Hello @EfrenM
The proper way to contact Public Mobile is through this route.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
Just make note, you must have your Rogers account active and the SIM card in your phone when the porting request comes in. This way you can say YES to the text. When the phone goes into SOS instead of saying Rogers up top, then turn off the phone, enter the PM SIM card and start. You should be up and running.
