Credit card expired, options to change it is greyed out.

[Lacieluse]

Options to choose a card are greyed out and cannot input credit card number. Only the postal code is functional.

[hTideGnow]

HI @Lacieluse 

use Incognito/private/secret mode to login My Account first, then paste this link:
https://myaccount.publicmobile.ca/en/account/payment/manage-card

you will be brought to the page to update payment.  You just need to enter Card number, Postal, Expiration and CVV

[Chalupa_Batman]

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@Lacieluse wrote:

Options to choose a card are greyed out and cannot input credit card number. Only the postal code is functional.

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Hello @Lacieluse 

If the credit card greyed out, there may be an issue with the account. I'd suggest reaching out to a CS Agent and ask for assistance.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Lacieluse]

Terrible solution. I need access to my account, period.

[slusagm]

Try using browser with incognito mode

Also try with PM app.  if you already using the app, uninstall and reinstall after a reboot 

If you need to pay now and can't test around further, buy a voucher and load voucher using the browser/app/*611