I am 79 and brand new to public mobile. HELP!

[Bobvdw]

I am supposedly at the "Last Step" to activate my new public mobile SIM

The  AI says it has sent a 6-digit code to my PHONE (presumably to the cell with new public mobile SIM installed, since I did not give another phone number).  No code arrived in my message function or at the email address you have..  When I try to use the cell phone to call I get a message that I am not connected to the network.  Hence, please email answer to 

[hTideGnow]

hi @Bobvdw 

remove your email address, we are just customers here

so, you were using the app to activate and go to Step 6? you are activating physical or esim? what phone?

give us more info and we can try to help

or if you want to talk to PM support agent directly, message them 

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[eddieO]

@Bobvdw, have you tried restarting your phone to see if the services are working? Did you get a new number assigned to you or were you transferring in an existing number from another carrier? If you are transferring in the process typically takes around an hour but can sometimes take a bit longer.

[BKNS27]

@Bobvdw 

This seems to be a problem for some new members. Just click on the Chat icon and type in Submit a Ticket for assistance with an agent.

[hairbag1]

@Bobvdw 

we're with you to help Bob...did you use the Public Mobile app to activate the new account ? Did you install the Public Mobile sim in your cellphone ? 

Use this link to send a message to Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437