Cellular service issues

[Eleen]

 

I am having issues connecting with the data

[hTideGnow]

hi @Eleen 

but you have not told us your device model and location for us to help more

But if you want PM support agent to help, you can go directly by submit ticket

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hairbag1]

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@Eleen wrote:

I have tried all the the mentioned

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Does talk and text still work as expected. Any chance you can try your Public Mobile sim in a different cellphone ?

[Eleen]

I have tried all the the mentioned

[hTideGnow]

hi @Eleen 

your voice call work? where your location?

try reb0ot phone, Reset Network Settings .  Try sim on another phone

and check Telus outage:
https://www.telus.com/en/bc/outages