Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have aquired this phone recently, samsung galacy s205g, thinking I will be enjoying 5g speed. I could not get any 5g internet speed mobile network. all i was able to get was LTE. I checked the settings of the network and I did not see any 5g optio...
Need help from a agent to get into my accoung
I’m going to US next month. I just want to use my phone 7days in US. I’m thinking about to change my subscription to use in US only next month. Then I’m going back to my original subscription. Do you think it’s not issue? I just want to be back my o...
I'm travelling to Asia and need my number to be active to receive clients calls and texts. However, Public Mobile doesn't seem to support international roaming. Is there any way you can roam with your number? Anyone tried?Thanks!
During a call, public mobile tells me I have no more minutes, but it is not true. Also, during a call, I get disconnected.
My iPhone continues to show my old Koodo number after I ported my number. When I try to change it in Settings > Cellular > My Number, the changes don't save. Is there a specific procedure for saving this change?
Hi, I ordered my SIM card on January 2nd and I still haven't received it. Any suggestions? Thanks.
This is an older phone my kid has been using for a while and we wanted to start a plan with PM. Most references say to use download the PM app to start a new service. My phone in incompatible with the PM app, and the matter further complicated by the...
I have not received my SIM CARD how do I get a new one or get one from a location?
Hello Community! I purchased this service for my two kids and one phone transferred over using the e-sim option no issues. Phone worked in 2 mins transferring from Fido. The other son's iPhone was not compatible for an e-sim that we attempted to crea...
During activation it prompts that the esim was not installed. How do i find my esim number
I am unable to call from my cellI can receive calls and text
I need to receive sms text message ie. Public Mobile my phone # from a source that uses an email address.I need (my number) ### ### ####@ email address to get sms text on my phone.What Publicmobile or Telus email address to use?Thanks for info
I'm currently in Florida with my Canada-USA plan and cannot make phone calls, call just ends? Data and text messages works fine. Any suggestions on how to fix this ?? I've tried calling Public for help and was sent to Telus and they were no help. Ask...
Hi Public Mobile Team and Community,My current subscription with Public Mobile expires today, and I’m planning to transfer my number to another provider. However, I’ve learned that my plan needs to stay active for the transfer to be completed.I find ...
My credit card has been charged twice for Jan
This is the plan I have: Unlimited Canada-US wide minutes + 20GB data within Canada and the US at 4G Speed at $30. Here is what I don't get. Can I call from Canada to the US? And if I am in the US, can I call to a US number? Will I get charged roamin...
Hi, I was having issues activating my account and decided to cancel the activation. I was assured the account was cancelled, however I have been getting charged every month since August 2024. I have tried to find someone to contact numerous times to ...
Can’t turn off Primary to send texts
Is there a way to get access back to your account when you haven’t paid your bill so you can’t access through the sms text code and the login info doesn’t work. Also don’t have access to the original email account it was set up with. My mother just...
I dont have service and i cannot summit. Ticket it just send me back to chat. I need service for my work and i cant be on wifi
How do I delete Eversafe accounts? Over the years i've used my different emails to open Public Mobile accounts and after a while I've closed them but my emails are still attached to them. When I try to log in they want to send me 2FA codes to phone n...
I signed up for public mobile last month. My esim stopped working when I updated my phone and I couldn't get into my gmail and couldn't reset the password so basically lost my whole email account. I created a new gmail and signed up for another phone...
I had no issues for nearly 2 years. When I go in to manually make the payment using the SAME card registered with my plan (that has failed twice now) it goes through fine. Has this happened to anyone else?
Everything works except texting. Tried what support bot said to do. Any ideas ?
Using Pixel 6, sometimes when i'm on 5g (and indicated full reception 5/5 bars) The date stops working, i have to manualy put it on 4g, thenn I have data more consistently. Is there a way the phone can go back and forth your 2 networks without be doi...
Does anyone know when they are going to stop offering them? PM used to put it in the small print but now they don't seem to bother to do that. I have a few friends I'm signing up for the plan this week and want to make sure it won't expire before the...
I'll be straight with you all, readers. I'm not at all impressed with any of the phone carriers in Canada, and I haven't been since I got my first phone plan (around 10 years ago). Right now, PM seems to have some of the best plans available and I'm ...
Hi all, I appreciate all the help. My case is I paused the subcription to hold my phone number while I go abroad but I forgot to resume it within 90 days so now I lost my number. Is there anyway to get back my number? Thank you so much
Bought sim card for my tablet. Can they be used for the same number and account?
