Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I recently went to buy a sim card for one of my parents from a Telus store. On the public mobile site it says physical sim $5 as of now but the Telus store charged $10. I spoke to the store and they advised me that's what they charge. Just won...
Just dropped down into the USA and … my Add on package of talk/text and data is not working properly. I can make calls but no data and texts limited to non Messenger ones. This happened last time here too. (Worked fine the first time)I have reboo...
Hello! I was away for one month so I suspended my account. Now that I am back, I would like to reactivate my account. My services starts on the 17th of each month. Now we are on Sept. 11th. Should I wait until the 17th or can I reactivate my account ...
can i view my incoming texts history on my computer
Hi! I got a new phone and simplified card and have chosen a new number from the ones public offered. Confirmation emails have come through with the new number attached. The final confirmation where public sends a text to activate the Sim card has not...
Hey all, If anyone can help out. I have a plan which is 3G 1.5 GB from 2019. I am trying to switch to the $39 Canada US 50GB plan. I am assuming it using eSIM. So do I pay for a eSIM from the app and then change the plan? When I go to the change subs...
Hi,It's been 3 days since the start of the billing cycle and the self serve portal says I already used up all my data. The usage tracker ony phone is set up to match the billing cycle and it shows much less and the usage history from self serve porta...
What is the deal with this system! I used a code when I activated my line, and I used my code to add to other people. Now 3 months in and they tell me there are no codes added, and won’t give me retroactive points for the lines. Is thing a common pro...
My SIM Delivery date was today. But it did not arrive.
I have been trying to port my daughters number for a week and have had no luck with any customer service here. After several tries and not getting anywhere I am trying to cancel this plan and get a refund. Doesn't work and haven't been able to connec...
Please check the attached screenshot.I made a purchase to switch from the physical SIM to e-SIM. The switch was successful. But somehow, there're two E-SIM charges in my payment history. I'd like to have one of my $5 back.
For months the issue stopped but the last few days any calls over 15 minutes drop. Has this started to happen to others?
i need my account number for this account
Things must be going really well for Public Mobile, just saw the latest television commercial on CHCH, a bunch of people drinking coffee in a nice upscale shop (not Timmy's) and a big Public Mobile sign drops in the midst of them.Hopefully they will ...
When I enrolled on Sept 5 my wife's referral code wasn't acceptWE would like the receive the referral points monthly
I noticed that when friends send texts with pictures I need to turn on data. I have an android, and use WIFI for hot spots. I can surf internet on hot spots from a browser, but I need to turn on the data for celluar to receive pictures for MMS. Wh...
My eSIM will not download. Keeps doing the circle of death. Do I have to get another eSIM? I have already asked to transfer my existing number which is done. Now I have two numbers
I am trying to transfer my phone number to another provider but I don't have my old sim card. It doesn't work anymore. I need you to bypass the SMS confirmation, this is what my new provider told me.I am using my husband's account to send you this me...
I lost my SIM card and public mobile they locked my account in the app. How should I reach them to get new SIM card?
I have 100 minutes plan, but I couldn't call out. I still left 96 minutes. I can receive calls any time. I don't know why.
Hello,I recently purchased a service and would like to cancel it and stop all future payment.
my phone is stuck in s.o.s mode
Hi there, i have loyalty, refer a friend and autopay discount before June, but I don't see them. where are they? do they in the point system now? do we still have auto-pay discount? thanks
There has been no signal since mid-night and not sure when it will be back on.
I was charged $42.00 on July 04 2024 then $35.70 on July 12 2024 then again on July 13 2024 $35.70. Why was I double billed on my credit card on both July 12 and July 13th?
Hello Everyone,I have 2 questions pertaining to my data. Would someone please explain why this website tells me I have used 100.4 MB of data for Subscription Cycle Set 7, 2024 - Oct 7, 2024 but when I go to the Data Usage screen on my phone, I'm told...
Hello can I buy another esim in the same account?
My is connected to wrong destination number, why?
I recently created an account for my son (I was already a member). There is no option other that to "Add Funds With Voucher". On my account, I can add funds with voucher or add funds with a credit card. But that option isn't there for him. I have tri...
