Reward points

[vansam]

Hey Community,

I recently changed my old $15 plan to new $15 plan and paid on June 15, my rewards points of 0.75 not credited yet, I sent a private message to CS agent regarding this matter, the CS wanted following information to authenticate. Is this normal?

* Your full name
*address with postal code
*the last 4 digits of the Credit Card registered on the account
*rate plan

*SIM card number (19 digits)
*email address

[computergeek541]

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@funpig1 wrote:

@vansam 

Having gone through that routine many times, I usually include my name, the last 4 digits of my credit card and my account number in my initial message to the agent. I find that giving the verification info up front saves time for me.

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Customers are to be using the chatbot open tickets whenever possible.  Not only is the above a security vulnerability, but it actually guarantees that the response will take longer.

[funpig1]

@vansam 

Having gone through that routine many times, I usually include my name, the last 4 digits of my credit card and my account number in my initial message to the agent. I find that giving the verification info up front saves time for me.

[computergeek541]

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@vansam wrote:

I recently changed my old $15 plan to new $15 plan and paid on June 15, my rewards points of 0.75 not credited yet, I sent a private message to CS agent regarding this matter, the CS wanted following information to authenticate. Is this normal?

* Your full name
*address with postal code
*the last 4 digits of the Credit Card registered on the account
*rate plan

*SIM card number (19 digits)
*email address

---

In the future, please always use the chatbot to open tickets.  The ticketing process there takes care of these security precautions and tickets open through this method are given a higher priority.

[BKNS27]

@vansam 

Your 0.75 points will be added after your renewal date and not sooner. So login to your account and see when your current plan will be renewed for July.

[Meow]

Agent will ask you to provide from 2 to many more personal info to confirm you are who you are claiming to be.

In case somebody got hold of your log in credentials and tries to screw up your account... Some people have password manager (from browser) for faster log in and if computer gets into wrong hands... good luck then...

NEVER use browser's 'password manager'.

[TheSterlinger]

@vansam  providing that the request is cs_agent then it should be legitimate yes. I have been asked a few of those questions when I reached out to them yes.

[slusagm]

That is normal

Please reply PM CS agent directly by replying his message