Data Update to 15GB is still not showing, still shows the original 1GB

[Bapu]

On Aril 28, 2025 I received a text message offer to update my data plan to 15G for $26/month to which I replied YES the same day and I received a text "Your new subscription plan will be added to your account and will take effect on your next renewal date". My renewal date is the 20th of the month and as of today, the offered data plan has not been updated. Please advise ASAP. Thank You.

[eddieO]

@Bapu try Chalupa_Batman's suggestion, most times this helps but if you are still not seeing it you should contact a support agent for them to investigate.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Chalupa_Batman]

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@Bapu wrote:

On Aril 28, 2025 I received a text message offer to update my data plan to 15G for $26/month to which I replied YES the same day and I received a text "Your new subscription plan will be added to your account and will take effect on your next renewal date". My renewal date is the 20th of the month and as of today, the offered data plan has not been updated. Please advise ASAP. Thank You.

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Hey @Bapu 

Both website and app are known to have cache issues. If you're on the app, try swiping down to refresh the page. If you're using an Android phone, go into the Settings, Apps and find the Public Mobile app. Clear the cache and restart your phone. It should show up. If you're using a PC, go to the browser settings, clear the cache and restart your browser. Then go into Incognito mode and log in. It should update.